At a Glance
- Tasks: Support students with queries and enhance their experience through various communication channels.
- Company: Established organisation in Leeds with a focus on student success.
- Benefits: Earn £13.50 per hour, flexible shifts, and gain valuable experience.
- Other info: Opportunity for career growth and potential extension beyond the initial month.
- Why this job: Make a real impact on student wellbeing while developing your skills in a supportive environment.
- Qualifications: Experience in customer service or advisory roles, strong communication skills, and a proactive attitude.
The predicted salary is between 13.5 - 13.5 £ per hour.
KC Group are recruiting on behalf of an established Organisation who are hiring for 2 Student Hub Advisors, based in the Leeds City area. The initial period will be around one month, with the potential for an extension. The role is paying an hourly rate of £13.50 per hour (dependent on experience), working Monday–Friday across a rota shift pattern.
As a Student Hub Advisor, you’ll be the first point of contact for students, providing clear, empathetic support across in-person, phone, email, live chat, and messaging platforms. Working as part of a proactive team, you’ll handle student enquiries, offer guidance, and refer complex issues to specialist teams to ensure an excellent student experience.
Shift Pattern 1
- Monday: Non-working day
- Tuesday: 8:30am - 6:00pm
- Wednesday: 11:30am - 8:00pm
- Thursday: 11:30am - 8:00pm
- Friday: 11:30am - 8:00pm
- Saturday: 9:00am - 2:00pm
Shift Pattern 2
- Monday: 11:30am - 8:00pm
- Tuesday: 9:00am - 5:30pm
- Wednesday: 9:00am - 5:30pm
- Thursday: 11:30am - 8:00pm
- Friday: 12:00pm - 8:00pm
Key responsibilities of the Student Hub Advisor role includes:
- Responding to student queries promptly and professionally
- Monitoring attendance and advising on absence-related matters
- Supporting student wellbeing and identifying safeguarding concerns
- Managing student data and contributing to reporting
- Coordinating campus activities and events
- Acting as a liaison between students and academic staff
To be considered for the Student Hub Advisor role:
- Experience in a student-facing, advisory, customer service, or support role
- Strong communication and interpersonal skills
- A patient, empathetic, and proactive approach
- Confidence working with data and multiple systems (CRM experience desirable)
- Ability to work both independently and as part of a team
This is a great opportunity to make a real impact on student success while developing valuable experience in a fast-paced, supportive environment.
For more information on the role, please contact Reiss on 0121 705 0077 or at reiss@kateandco.com. If your application is unsuccessful, your CV will be kept on file for future vacancies.
Student Hub Advisor employer: KCGroup
KC Group Recruitment is an excellent employer, offering a supportive work environment in Solihull where you can thrive as a Health and Safety Administrator. With flexible working hours and a focus on employee growth, you will have the opportunity to develop your skills while contributing to vital health and safety functions. The company values teamwork and provides a platform for meaningful engagement with both internal and external stakeholders, making it a rewarding place to work.
