At a Glance
- Tasks: Coordinate repairs, liaise with customers and contractors, and manage administrative tasks.
- Company: Join a dynamic Property Repairs team focused on customer satisfaction.
- Benefits: Earn £15 per hour with hybrid working and potential contract extension.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a difference in property management while developing your coordination skills.
- Qualifications: Strong admin skills and experience in property or housing coordination.
The predicted salary is between 15 - 15 £ per hour.
We are seeking a Service Coordinator to support a busy Property Repairs team, delivering a customer‑focused approach to repairs management. This is a full‑time temporary 12‑week contract (with potential for extension) paying £15 per hour, working hybrid Monday–Friday, 9:00am–5:00pm in the Stratford Upon Avon area.
The role involves coordinating works orders, liaising with customers and contractors, and providing financial and administrative support to ensure repairs are completed efficiently and to agreed service levels.
Key Responsibilities of the Service Coordinator role:- Manage works orders and CRM task workflows
- Liaise with customers and contractors to progress and resolve repairs
- Process invoices, valuations, payment schedules and purchase orders
- Monitor job progress, WIP levels and SLA performance
- Support contractor performance monitoring and reporting
- Respond to written and telephone enquiries and update systems accordingly
- Strong coordination and administration skills
- Experience in repairs, property, housing or a similar coordination role
- Confident using CRM systems and handling customer contact
- Organised, proactive and able to manage multiple priorities
Service Coordinator employer: KCGroup
Join a leading UK manufacturer renowned for its commitment to quality and innovation, where you will thrive in a collaborative and supportive work environment. Located in Solihull, this role offers competitive pay and the chance to contribute to a market-leading business while enjoying opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like KCGroup.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like KCGroup. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to KCGroup.
How to prepare for a job interview at KCGroup
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in KCGroup's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services KCGroup offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
