At a Glance
- Tasks: Process customer orders and resolve enquiries in a dynamic, fast-paced environment.
- Company: Join a friendly team in a positive culture focused on collaboration and customer service.
- Benefits: Starting salary of £27,500, full-time role, and great training opportunities.
- Other info: Modern offices in Solihull with excellent career progression potential.
- Why this job: Make a real impact while developing your skills in a supportive workplace.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25185 - 27000 £ per year.
Join a friendly, supportive team where your contribution really matters. Are you highly organised, customer-focused, and looking for a role where no two days are the same? We are looking for a Sales Co-ordinator to join a growing organisation in Solihull. This is a fantastic opportunity to become part of a business with a genuinely positive culture, where teamwork, collaboration, and delivering excellent customer service are at the heart of everything they do.
Responsibilities
- Processing customer orders received via telephone, email, and online platforms
- Acting as the first point of contact for customer enquiries and resolving queries professionally
- Ensuring orders are entered accurately and managed through to completion
- Supporting customers with product and service information
- Assisting with delivery, returns, and account‑related enquiries
- Working closely with internal departments to ensure a seamless customer journey
- Maintaining accurate records and updating systems
- Supporting the wider sales support team to achieve service and performance targets
Qualifications
- Previous customer service, sales support, or order processing experience
- Excellent communication skills and a professional telephone manner
- Strong attention to detail and organisational skills
- The ability to prioritise workloads in a fast‑paced environment
- A proactive and positive approach to problem‑solving
- Good Microsoft Office skills, particularly Word and Excel
- Experience using CRM or order management systems would be advantageous but is not essential
Benefits
- Starting salary of £27,500
- Incentive perks
- Full‑time, permanent position
- Friendly and supportive team environment
- Positive company culture where people enjoy coming to work
- Excellent training and ongoing support
- Opportunity to develop your skills and progress within the business
- Modern offices based in Solihull
Sales Support Coordinator employer: KCGroup
Join a vibrant and supportive team in Solihull, where your role as a Sales Support Coordinator is valued and essential to our success. We pride ourselves on fostering a positive work culture that prioritises teamwork and excellent customer service, offering you the chance to grow your skills and advance your career in a friendly environment. With competitive salary packages and ongoing training, this is an ideal opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KCGroup. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KCGroup before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KCGroup:Your cover letter is your chance to shine! Tell us why you want to work at KCGroup specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KCGroup!
How to prepare for a job interview at KCGroup
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
