At a Glance
- Tasks: Deliver top-notch customer service and assist with sales across two store locations.
- Company: Join a well-established retail business with a friendly team atmosphere.
- Benefits: Earn £13.80 per hour, enjoy part-time hours, and potential for overtime.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Engage with customers and make a real difference in their shopping experience.
- Qualifications: Retail or customer service experience preferred; strong communication skills essential.
The predicted salary is between 13.8 - 13.8 £ per hour.
We are recruiting on behalf of a well-established retail business for a part time Retail Sales & Customer Service Advisor to join a friendly, close-knit team. This is a customer-facing, varied role across two store locations in Solihull and Studley, supporting customers from enquiry through to purchase and installation. The role offers an hourly rate of £13.80 per hour, working 16 hours per week (Mondays & Saturdays + overtime/holiday cover). Full UK driving licence required (travel between sites essential).
Responsibilities
- Deliver excellent customer service and product advice
- Process sales orders accurately
- Manage appointments, fittings, and installations
- Handle customer enquiries via phone and email
- Maintain diaries and schedules
- Order stock and monitor inventory levels
- Ensure high standards of store presentation
- Support both store locations as needed
- Provide cover for holidays and absences
Qualifications
- Retail sales or customer service experience (preferred)
- Strong communication and organisational skills
- Confident using IT systems and email
- Ability to multitask and prioritise
- Friendly, professional, and proactive approach
- Able to work independently and as part of a team
- Driving licence and own transport essential
What’s on Offer
- £13.80 per hour
- Part-time hours (16 hours per week) with opportunity for overtime
- Friendly, supportive team environment
- Varied role with real customer interaction
- Opportunity to join a growing business
For more information please contact Sarah Grace at sarah@kateandco.com or on 01217050077.
Retail Sales & Customer Service Advisor employer: KCGroup
Join a well-established retail business that prides itself on fostering a friendly and supportive team environment. As a Retail Sales & Customer Service Advisor, you'll enjoy a varied role with real customer interaction, competitive pay of £13.80 per hour, and the opportunity for overtime, all while contributing to a growing company in the vibrant locations of Solihull and Studley.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales & Customer Service Advisor
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like KCGroup and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at KCGroup and let us see your personality shine through!
We think you need these skills to ace Retail Sales & Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and KCGroup.
Get Familiar with Our Brand:Before applying, take some time to learn about KCGroup and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at KCGroup
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress KCGroup.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which KCGroup will surely appreciate.
