At a Glance
- Tasks: Handle customer enquiries and provide top-notch service in a fast-paced environment.
- Company: Join a friendly team at KC Group, known for its supportive culture.
- Benefits: Earn £13.46 per hour with full-time hours and immediate start.
- Other info: Perfect for those seeking a short-term role with potential for growth.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 13.46 - 13.46 £ per hour.
- **Immediate Start Monday 3rd August 2026**
- KC Group are currently recruiting for an experienced
Customer Service Administrator to join a busy and friendly team based in the Shirley area on a full-time temporary basis for a 4 week assignment.
Hours for the role are Monday-Friday, 9am-5pm 37.5 hours per week and offering an hourly rate of £13.46 per hour.
This is an excellent opportunity for someone who thrives in a fast-paced environment and is available to start immediately.
Key Responsibilities Of the Customer Service Role
- Handling incoming customer enquiries via telephone and email.
- Providing excellent customer service and resolving customer queries efficiently.
- Processing orders and updating customer information accurately on internal systems.
- Liaising with internal departments to ensure customer requests are fulfilled.
- Managing customer records and maintaining accurate documentation.
- Following up on outstanding enquiries and providing regular updates to customers.
- Assisting with general administrative duties as required.
- Ensuring all customer interactions are handled professionally and in line with company standards.
The Ideal Candidate for the Customer Service Role
- Previous customer service and administration experience.
- Strong communication skills, both written and verbal.
- Excellent attention to detail and organisational skills.
- Confident using Microsoft Office and CRM systems.
- Ability to work independently and as part of a team.
- Available to start on Monday 3rd August.
If you are looking for an immediate start opportunity and have a passion for delivering exceptional customer service, we'd love to hear from you.
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Customer Service Advisor employer: KCGroup
Join a leading UK manufacturer renowned for its commitment to quality and innovation, where you will thrive in a collaborative and supportive work environment. Located in Solihull, this role offers competitive pay and the chance to contribute to a market-leading business while enjoying opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KCGroup. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KCGroup before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KCGroup:Your cover letter is your chance to shine! Tell us why you want to work at KCGroup specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KCGroup!
How to prepare for a job interview at KCGroup
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
