KC Group are recruiting on behalf of a leading housing organisation for a Technical Case Handler. This is a full-time temporary role, Monday-Friday, 9am-5pm (37.5 hours per week), with the possibility of becoming permanent. This is a fantastic opportunity to join a customer-focused team, managing property-related cases from enquiry through to resolution. You'll act as the main point of contact for customers, working closely with surveyors, contractors, and internal teams to ensure issues are resolved efficiently and compliantly.
Key Responsibilities Technical Case Handler:
- Manage damp & mould, disrepair, and property compliance cases.
- Provide regular updates and support to customers throughout their journey.
- Liaise with surveyors, contractors, legal representatives, and internal stakeholders.
- Maintain accurate records and update internal systems.
- Escalate issues and delays where necessary.
- Support complaint resolution and Housing Ombudsman cases.
To be considered for the Technical Case Handler:
- Strong communication and customer service skills.
- Excellent attention to detail and organisational abilities.
- Confident using Microsoft Office and IT systems.
- Experience within case management or social housing is desirable.
Key Information Technical Case Handler role:
- Hourly rate of £16.28 per hour.
- Temporary role with the potential of becoming permanent.
- Friendly support team and full training provided.
- Parking onsite.
#J-18808-Ljbffr
Technical Case Handler in Coventry employer: KCGroup
KC Group Recruitment is an excellent employer, offering a supportive work environment in Solihull where you can thrive as a Health and Safety Administrator. With flexible working hours and a focus on employee growth, you will have the opportunity to develop your skills while contributing to vital health and safety functions. The company values teamwork and provides a platform for meaningful engagement with both internal and external stakeholders, making it a rewarding place to work.
