At a Glance
- Tasks: Manage property-related cases and support customers from enquiry to resolution.
- Company: Join a leading housing organisation with a customer-focused team.
- Benefits: Earn £16.28 per hour, with full training and potential for permanent role.
- Other info: Enjoy a friendly team environment with onsite parking.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 16.28 - 16.28 £ per hour.
KC Group are recruiting on behalf of a leading housing organisation for a
Technical Case Handler .
This is a full-time temporary role, Monday-Friday, 9am-5pm (37.5 hours per week), with the possibility of becoming permanent.
This is a fantastic opportunity to join a customer-focused team, managing property-related cases from enquiry through to resolution.
You'll act as the main point of contact for customers, working closely with surveyors, contractors, and internal teams to ensure issues are resolved efficiently and compliantly.
Key Responsibilities Technical Case Handler
- Manage damp & mould, disrepair, and property compliance cases.
- Provide regular updates and support to customers throughout their journey.
- Liaise with surveyors, contractors, legal representatives, and internal stakeholders.
- Maintain accurate records and update internal systems.
- Escalate issues and delays where necessary.
- Support complaint resolution and Housing Ombudsman cases.
To be considered for the Technical Case Handler
- Strong communication and customer service skills.
- Excellent attention to detail and organisational abilities.
- Confident using Microsoft Office and IT systems.
- Experience within case management or social housing is desirable.
Key Information Technical Case Handler role
- Hourly rate of £16.28 per hour.
- Temporary role with the potential of becoming permanent.
- Friendly support team and full training provided.
- Parking onsite.
- #J-18808-Ljbffr
Technical Case Handler in Coventry employer: KCGroup
KC Group Recruitment is an excellent employer, offering a supportive work environment in Solihull where you can thrive as a Health and Safety Administrator. With flexible working hours and a focus on employee growth, you will have the opportunity to develop your skills while contributing to vital health and safety functions. The company values teamwork and provides a platform for meaningful engagement with both internal and external stakeholders, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Case Handler in Coventry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KCGroup. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KCGroup before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Case Handler in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KCGroup:Your cover letter is your chance to shine! Tell us why you want to work at KCGroup specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KCGroup!
How to prepare for a job interview at KCGroup
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
