Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead exciting tours and engage visitors with fascinating cave stories.
- Company: Join the award-winning Kents Cavern team in beautiful Torquay.
- Benefits: Gain valuable experience, meet new people, and enjoy a fun work environment.
- Other info: Flexible shifts during weekends and school holidays, with full training provided.
- Why this job: Perfect for those who love history, nature, and sharing experiences with others.
- Qualifications: Must be 18+, with great communication skills and a friendly attitude.
The predicted salary is between 10 - 12 £ per hour.
Kents Cavern is an award-winning tourist attraction and renowned prehistoric site situated in Torquay, Devon. We are currently looking for a new tour guide to join our dynamic and friendly team here at Kents Cavern.
As part of the job as a Kents Cavern Tour Guide, you will be required to familiarise yourself with the information associated with the cave and our health and safety procedures. This role is principally concerned with entertaining and leading visitors of all ages on guided tours around the cave system. However, outside of the caves, you are expected to undertake retail shop operations, ticketing, and other customer service-related operations. Additionally, you are expected to undertake site cleaning and maintenance duties, as directed. You will also be expected to keep the children’s activity area and woodlands safe and clean.
Excellent interpersonal and customer service skills, a smart appearance, and a confident approach to dealing with the public are essential. You will be required to wear a uniform that is provided. Minimum age for this job role is 18 and above.
Outline of Duties
- Guiding (4 to 6) 45-minute presentations around the cave per day.
- Carrying out daily safety checks around the site.
- Sweeping the paths and patio areas.
- Litter-picking the site and car park.
- Maintaining the cleanliness of toilet facilities.
- Maintaining and clearing site bins and wastage.
Ticketing & Retail Operations
- General front of house reception duties.
- Welcoming and directing visitors.
- Responsible for stock control, shop displays, and cleanliness of the retail space.
- Follow opening and closing procedures.
- Answering the telephone and providing callers with information about the attraction.
Health and Safety
The company has a clear health and safety policy and this must be followed at all times. Checklists and procedures assist in the delivery of this policy and must be completed thoroughly. Full training will be given.
Other Duties
The above list is not designed to be exhaustive, and you may be asked to assist in other areas as required by the business and subject to the necessary training being given. We pride ourselves on the team spirit which operates not only within departments but also between departments, and a good candidate will be prepared to step in and help in any department where they can see a need.
Hours
The role requires the candidate to be able to work daytime and evening shifts on any day of the week. Peak visitors occur at weekends and during holiday periods. Leave is not permitted over bank holiday weekends and during school holidays. Any existing holiday commitments should be noted on your application form and we will take these into consideration when determining your suitability for the role.
Tour Guide in Torquay employer: KC - Guiding
Contact Detail:
KC - Guiding Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tour Guide in Torquay
✨Tip Number 1
Get to know Kents Cavern inside out! Familiarise yourself with the cave's history and health and safety procedures. The more you know, the more confident you'll be when leading those tours and answering visitor questions.
✨Tip Number 2
Show off your personality! As a tour guide, it's all about engaging with visitors. Practice your storytelling skills and think of fun ways to make the tours entertaining for all ages. Remember, a smile goes a long way!
✨Tip Number 3
Don’t forget about the retail side of things! Brush up on your customer service skills and be ready to assist in the shop. Being friendly and approachable will help create a great experience for visitors both in the caves and at the ticket desk.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Kents Cavern. Good luck!
We think you need these skills to ace Tour Guide in Torquay
Some tips for your application 🫡
Know Your Stuff: Before you start writing your application, make sure you’re familiar with Kents Cavern and its history. We want to see your passion for the site and how you can bring that enthusiasm to our visitors!
Show Off Your Skills: Highlight your customer service skills and any experience you have in guiding or working with the public. We love candidates who can engage and entertain visitors of all ages, so let us know how you can do that!
Be Yourself: Don’t be afraid to let your personality shine through in your application. We’re looking for friendly and confident individuals who can connect with our guests, so show us who you are!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at KC - Guiding
✨Know Your Stuff
Familiarise yourself with Kents Cavern's history, the cave system, and health and safety procedures. Being knowledgeable will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a tour guide, you'll be interacting with visitors of all ages. Practice your communication skills and think of ways to engage and entertain. Maybe even prepare a fun fact or two about the caves to share during your interview!
✨Dress to Impress
Since you'll be wearing a uniform, make sure you present yourself smartly for the interview. A neat appearance shows professionalism and respect for the role you're applying for.
✨Be Ready to Adapt
The job involves various tasks beyond guiding tours, like retail operations and site maintenance. Be prepared to discuss your flexibility and willingness to help out in different areas when needed.