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- Tasks: Lead a team to enhance customer journeys and drive continuous improvement.
- Company: Join a dynamic organisation focused on customer excellence.
- Benefits: Competitive pay, full-time hours, and a chance to make a real impact.
- Why this job: Be the voice of the customer and shape exceptional service experiences.
- Qualifications: Experience in customer experience management and strong communication skills.
- Other info: Onsite role in Coventry with opportunities for professional growth.
The predicted salary is between 52000 - 60500 ÂŁ per year.
We’re recruiting an experienced Customer Excellence Manager for a 13‑week temporary assignment based in Coventry. This role is ideal for an individual who can champion the customer voice, lead continuous improvement activity, and drive high‑quality customer journeys across an organisation.
As the Customer Excellence Manager, you will lead a team of Customer Excellence Leads, ensuring customer outcomes are central to decision‑making and service improvement. You will take ownership of customer journeys, enhance key touchpoints, and embed a culture of continuous improvement.
Key Responsibilities
- Lead, coach, and develop Customer Excellence Leads.
- Monitor team performance and maintain strong quality frameworks.
- Use customer journey data and insight to identify improvement opportunities.
- Facilitate problem‑solving and root‑cause analysis to address customer pain points.
- Support the development of inclusive and accessible customer channels.
- Manage change processes end‑to‑end, ensuring compliance and effective risk assessment.
- Build strong relationships with internal stakeholders and customers.
- Produce reports, presentations, and case studies to demonstrate improvement impact.
Candidate Requirements
- Experience managing customer experience, service improvement, or continuous improvement teams.
- Strong communication and stakeholder‑management skills.
- Knowledge of PDCA, Lean, Six Sigma, or similar improvement methodologies.
- Ability to interpret insight, map customer journeys, and lead operational change.
- Experience working cross‑functionally to deliver improvements from concept through to implementation.
Key Details
- Location: Onsite in Coventry
- Hours: Full‑time, Monday–Friday, 9am–5pm
- Pay: ÂŁ25-ÂŁ29 per hour, depending on experience, skills, and qualifications
For more information, please contact Reiss Craythorne on 0121 705 0077 or reiss@kateandco.com.
If your application is unsuccessful, your CV will be retained for future opportunities.
Customer Excellence Manager employer: KC Group Recruitment
Contact Detail:
KC Group Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Excellence Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer excellence. Think about how you can showcase your experience with continuous improvement methodologies like Lean or Six Sigma.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples where you've identified customer pain points and implemented successful changes. This will demonstrate your ability to drive high-quality customer journeys.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Excellence Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Excellence Manager role. Highlight your experience in managing customer experience and continuous improvement, and don’t forget to mention any relevant methodologies like Lean or Six Sigma.
Showcase Your Achievements: When writing your application, focus on specific examples of how you've improved customer journeys or led teams. Use metrics where possible to demonstrate the impact of your work – numbers really do speak volumes!
Be Authentic: Let your personality shine through in your application. We want to see who you are beyond your qualifications. Share your passion for customer excellence and how you can champion the customer voice within our team.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity in Coventry!
How to prepare for a job interview at KC Group Recruitment
✨Know Your Customer Journey
Before the interview, take some time to map out the customer journey relevant to the role. Understand key touchpoints and think about how you can enhance them. This will show your potential employer that you’re already thinking like a Customer Excellence Manager.
✨Showcase Your Improvement Methodologies
Be ready to discuss your experience with PDCA, Lean, or Six Sigma. Prepare specific examples of how you've used these methodologies to drive service improvements in previous roles. This will demonstrate your expertise and ability to lead continuous improvement activities.
✨Prepare for Stakeholder Management Questions
Expect questions about how you’ve built relationships with internal stakeholders. Think of examples where you’ve successfully collaborated across functions to implement changes. Highlighting your strong communication skills will be key here.
✨Bring Data-Driven Insights
Gather data or insights from your past experiences that illustrate your ability to identify customer pain points and improve their journeys. Being able to back up your claims with evidence will make a strong impression on the interviewers.