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- Tasks: Lead a team to enhance customer journeys and drive service improvements.
- Company: Join a dynamic organisation focused on customer excellence.
- Benefits: Competitive pay, full-time hours, and a chance to make a real impact.
- Why this job: Be the voice of the customer and shape exceptional experiences.
- Qualifications: Experience in customer experience management and strong communication skills.
- Other info: Opportunity for professional growth in a supportive environment.
The predicted salary is between 52000 - 60480 ÂŁ per year.
We’re recruiting an experienced Customer Excellence Manager for a 13‑week temporary assignment based in Coventry. This role is ideal for an individual who can champion the customer voice, lead continuous improvement activity, and drive high‑quality customer journeys across an organisation.
As the Customer Excellence Manager, you will lead a team of Customer Excellence Leads, ensuring customer outcomes are central to decision‑making and service improvement. You will take ownership of customer journeys, enhance key touchpoints, and embed a culture of continuous improvement.
Key Responsibilities- Lead, coach, and develop Customer Excellence Leads.
- Monitor team performance and maintain strong quality frameworks.
- Use customer journey data and insight to identify improvement opportunities.
- Facilitate problem‑solving and root‑cause analysis to address customer pain points.
- Support the development of inclusive and accessible customer channels.
- Manage change processes end‑to‑end, ensuring compliance and effective risk assessment.
- Build strong relationships with internal stakeholders and customers.
- Produce reports, presentations, and case studies to demonstrate improvement impact.
- Experience managing customer experience, service improvement, or continuous improvement teams.
- Strong communication and stakeholder‑management skills.
- Knowledge of PDCA, Lean, Six Sigma, or similar improvement methodologies.
- Ability to interpret insight, map customer journeys, and lead operational change.
- Experience working cross‑functionally to deliver improvements from concept through to implementation.
- Location: Onsite in Coventry
- Hours: Full‑time, Monday–Friday, 9am–5pm
- Pay: ÂŁ25-ÂŁ29 per hour, depending on experience, skills, and qualifications
For more information, please contact Reiss Craythorne on 0121 705 0077 or reiss@kateandco.com. If your application is unsuccessful, your CV will be retained for future opportunities.
Customer Excellence Manager in Coventry employer: KC Group Recruitment
Contact Detail:
KC Group Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Excellence Manager in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Excellence Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer experience and continuous improvement. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements effectively.
✨Tip Number 3
Showcase your passion for customer excellence! During interviews, share specific examples of how you've championed the customer voice and led successful improvement initiatives. This will help you stand out as a candidate who truly understands the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Customer Excellence Manager in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Excellence Manager role. Highlight your experience in managing customer experience and continuous improvement teams, and don’t forget to mention any relevant methodologies like PDCA or Lean.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for championing the customer voice and how you’ve led teams to enhance customer journeys. Keep it engaging and personal – we want to see your personality!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your impact. Use metrics where possible to show how you’ve improved customer outcomes or streamlined processes. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Coventry!
How to prepare for a job interview at KC Group Recruitment
✨Know Your Customer Journey
Before the interview, take some time to map out the customer journey relevant to the role. Understand key touchpoints and think about how you can enhance them. This will show your potential employer that you’re already thinking like a Customer Excellence Manager.
✨Showcase Your Improvement Methodologies
Be prepared to discuss your experience with PDCA, Lean, or Six Sigma. Bring examples of how you've applied these methodologies in past roles to drive service improvement. This will demonstrate your capability to lead continuous improvement activities effectively.
✨Prepare for Stakeholder Management Questions
Expect questions about how you’ve built relationships with internal stakeholders in previous roles. Have specific examples ready that highlight your strong communication skills and ability to manage diverse teams towards common goals.
✨Bring Data-Driven Insights
Since the role involves using customer journey data to identify improvement opportunities, be ready to discuss how you’ve used data in the past. Prepare to share insights from reports or presentations that illustrate your impact on customer outcomes.