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- Tasks: Be the go-to person for IT issues, helping with passwords and software installations.
- Company: Join KBS Maritime, a dynamic joint venture at the heart of the Royal Navy.
- Benefits: Enjoy a competitive salary, 25 days holiday, and flexible parental benefits.
- Why this job: Kickstart your career in IT support and make a real impact on national security.
- Qualifications: Some experience in IT support and strong communication skills are essential.
- Other info: Great opportunities for professional development and a supportive team culture.
The predicted salary is between 30000 - 42000 £ per year.
Location: Portsmouth (HM Naval Base)
Service Area: Information Management and Technology
Hours of Work: 37 hours per week
What You’ll be doing as an IT Service Desk Agent: You’ll act as the first point of contact for IT issues via phone, email, and our Atlassian Jira Service Management ticketing system, whilst providing support for common issues such as password resets, account access, and software installations. The Service Desk Agent is customer facing and fully office based.
You’ll Have: Some experience in a Service Desk or Helpdesk environment, with strong communication and problem-solving skills.
About you: You’ll be motivated and eager to develop your career into a Support Technician role. You’ll have strong customer service skills, some first-line IT support experience and be looking to expand your technical skills and take on more complex responsibilities over time.
You’ll get:
- A competitive salary
- 25 days holiday plus bank holidays
- Enhanced pension scheme
- Life assurance
- Access to our internal benefits and discounts programme for all colleagues
- Cycle to work scheme
- Group income protection
- Flexible parental benefits (if applicable)
- Access to our Internal employee assistance network
- Continued professional career development
- Kudos reward opportunities (internal achievements scheme)
- Occupational Health & Wellbeing Services
- 50% off entry into the Historic Dockyard
Application process: For all queries, please contact recruitment@kbsmaritime.com in the first instance who will advise accordingly.
About Us: At KBS Maritime, we’re not just another company – we’re an exciting and dynamic joint venture between industry leaders BAE Systems and KBR. Our team is dedicated to providing Asset Management, Infrastructure Management, Energy Solutions and Alongside Services at His Majesty’s Naval Base Portsmouth (HMNBP), the beating heart of the Royal Navy. With almost two-thirds of the Royal Navy’s surface ships stationed at HMNBP, working with KBS Maritime means being at the forefront of innovation and progress. We operate in a unique and fascinating environment, with a mix of historic dockyards and cutting-edge infrastructure that’s unlike any other. By delivering state-of-the-art solutions to the Royal Navy, KBS Maritime offers the chance to work on projects that make a real difference to the safety, security, and sustainability of the UK’s National Defence and Security. But it’s not just about the work – at KBS Maritime, we believe in the value of our people. We have the ethos of a small business, which means we value and empower our team members to succeed.
IT Service Desk Agent KBS Maritime KBS Maritime in Portsmouth employer: KBS Maritime
Contact Detail:
KBS Maritime Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Agent KBS Maritime KBS Maritime in Portsmouth
✨Tip Number 1
Get to know the company! Research KBS Maritime and understand their values and projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As an IT Service Desk Agent, you'll be the first point of contact for customers. Role-play common scenarios with a friend to boost your confidence and ensure you can handle queries smoothly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the KBS Maritime team.
We think you need these skills to ace IT Service Desk Agent KBS Maritime KBS Maritime in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Agent role. Highlight any relevant experience in a Service Desk or Helpdesk environment, and don’t forget to showcase your strong communication and problem-solving skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your motivation for the role and how you see yourself growing into a Support Technician. Be genuine and let your personality come through.
Showcase Customer Service Skills: Since this role is customer-facing, emphasise your customer service skills in your application. Share examples of how you've successfully resolved issues or helped customers in the past – it’ll make you stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the info you need about us and the role!
How to prepare for a job interview at KBS Maritime
✨Know Your Stuff
Make sure you brush up on common IT issues like password resets and software installations. Familiarise yourself with the Atlassian Jira Service Management ticketing system, as it’s likely to come up in conversation. Showing that you understand the tools and processes will impress your interviewers.
✨Show Off Your Communication Skills
As an IT Service Desk Agent, you'll be the first point of contact for customers. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond clearly. This will highlight your strong customer service skills.
✨Be Ready for Problem-Solving Scenarios
Prepare for situational questions where you might need to solve a hypothetical IT issue. Think about how you would approach troubleshooting a problem step-by-step. This shows your analytical thinking and problem-solving abilities, which are crucial for the role.
✨Express Your Motivation to Grow
Let them know you're eager to develop your career into a Support Technician role. Share examples of how you've taken initiative in the past to learn new skills or tackle more complex tasks. This will show that you're not just looking for a job, but a long-term career path with them.
