At a Glance
- Tasks: Lead the Helpdesk team, manage workflows, and ensure top-notch customer service.
- Company: KBS Maritime, a dynamic company focused on service delivery.
- Benefits: Flexible hours, competitive salary, and opportunities for team development.
- Other info: Join a supportive environment with room for personal and professional growth.
- Why this job: Make a real difference in customer service while leading a passionate team.
- Qualifications: Experience in helpdesk operations and strong leadership skills.
The predicted salary is between 25000 - 30000 £ per year.
KBS Maritime is seeking a proactive Deputy Helpdesk Manager for its Portsmouth‑based service delivery team.
You will support the day‑to‑day Helpdesk operations, deputise for the Helpdesk Manager, and help develop the team while ensuring high customer service levels.
Key duties include prioritising work, managing CAFM workflows, producing performance reports, and supporting training to maintain quality standards.
A 37‑hour week with some flexibility is required.
#J-18808-Ljbffr
Helpdesk Team Leader: Flexible Hours & Service Delivery in Portsmouth employer: KBS Maritime
KBS Maritime is an excellent employer, offering a supportive work culture that prioritises safety and compliance at the HM Naval Base in Portsmouth. With generous benefits such as 25 days of holiday and enhanced pension schemes, alongside robust career development opportunities, employees are empowered to grow and thrive in their roles while contributing to vital maritime operations.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Team Leader: Flexible Hours & Service Delivery in Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KBS Maritime. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KBS Maritime before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Team Leader: Flexible Hours & Service Delivery in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KBS Maritime:Your cover letter is your chance to shine! Tell us why you want to work at KBS Maritime specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KBS Maritime!
How to prepare for a job interview at KBS Maritime
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
