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- Tasks: Be the go-to person for service requests, ensuring smooth operations and exceptional customer service.
- Company: Join KBS Maritime, a dynamic joint venture with a small-business ethos and big-business history.
- Benefits: Enjoy a competitive salary, 25 days holiday, enhanced pension, and flexible parental benefits.
- Why this job: Make a real impact in a unique environment supporting the Royal Navy's operations.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Opportunities for professional development and a supportive team culture await you.
The predicted salary is between 25000 - 28000 £ per year.
Location: HM Naval Base, Portsmouth
Service Area: Service Delivery, Alongside Services
Hours of Work: 37 hours per week, Monday to Thursday 07:15 to 16:15, Friday 07:15 to 12:30
Salary: £25,000 – £28,000
At KBS Maritime, we’re not just a Joint Venture between industry leaders KBR and BAE Systems — we’re a high‑performing team with a small‑business ethos and big‑business history. We deliver asset management, facilities management and energy solutions across maritime and defence environments, and we pride ourselves on empowering our people to grow, innovate, and succeed.
We’re looking for a confident and proactive Help Desk Operative to become a key part of our dynamic Help Desk Team. If you enjoy being at the heart of operations, providing exceptional service, and keeping things running smoothly behind the scenes, this role offers a fantastic opportunity to shine.
What You’ll Be Doing
- Receiving and logging service requests via phone and email
- Checking entitlement, identifying the right response, and coordinating the correct resources
- Prioritising and scheduling work in line with contract requirements
- Creating work orders and allocating tasks to the right teams
- Monitoring progress and ensuring timely updates for both internal colleagues and customers
- Attaching relevant documents and maintaining clean records in our CAFM system
- Reviewing extension requests and ensuring compliance with processes
- Communicating openly with Team Leaders to resolve issues
- Highlighting opportunities to enhance workflows and customer experience
- Producing reports when required
This is a role where both teamwork and independent working are valued. You’ll collaborate closely with others while taking ownership of your own workload and decisions.
About you
- Customer service experience
- Confident use of Excel and Word
- Strong communication skills — written, verbal, and interpersonal
- A proactive, organised, positive approach
You’ll get
- A competitive salary
- 25 days holiday plus bank holidays
- Holiday purchase/sell scheme, following successful completion of probation period
- Enhanced pension scheme
- Access to our internal benefits and discounts programme for all colleagues
- Cycle to work scheme
- Group income protection
- Flexible parental benefits (if applicable)
- Access to our Internal employee assistance network
- Continued professional career development
- Kudos reward opportunities (internal achievements scheme)
- Occupational Health & Wellbeing Services
- 50% off entry into the Historic Dockyard
Why join us
At KBS Maritime, we’re not just another company – we’re an exciting and dynamic joint venture between industry leaders BAE Systems and KBR. Our team is dedicated to providing Asset Management, Infrastructure Management, Energy Solutions and Alongside Services at His Majesty’s Naval Base Portsmouth (HMNBP), the beating heart of the Royal Navy. With almost two-thirds of the Royal Navy’s surface ships stationed at HMNBP, working with KBS Maritime means being at the forefront of innovation and progress. We operate in a unique and fascinating environment, with a mix of historic dockyards and cutting‑edge infrastructure that’s unlike any other. By delivering state‑of‑the‑art solutions to the Royal Navy, KBS Maritime offers the chance to work on projects that make a real difference to the safety, security, and sustainability of the UK’s National Defence and Security. But it’s not just about the work – at KBS Maritime, we believe in the value of our people. We have the ethos of a small business, which means we value and empower our team members to succeed.
Helpdesk Operative KBS Maritime KBS Maritime in Portsmouth employer: KBS Maritime
Contact Detail:
KBS Maritime Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operative KBS Maritime KBS Maritime in Portsmouth
✨Tip Number 1
Get to know the company! Research KBS Maritime and understand their values, projects, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service and teamwork, make sure you can articulate your thoughts clearly. Try mock interviews with friends or use online resources to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. Be ready to discuss these during your interview to demonstrate how you can contribute to the Help Desk Team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining KBS Maritime. Don’t miss out on this opportunity!
We think you need these skills to ace Helpdesk Operative KBS Maritime KBS Maritime in Portsmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Helpdesk Operative role. Highlight your customer service experience and any relevant skills that match what we’re looking for, like your ability to use Excel and Word confidently.
Show Off Your Communication Skills: Since strong communication is key in this role, give examples of how you've effectively communicated with customers or team members in the past. This will show us you can handle the busy environment we thrive in.
Be Proactive and Organised: We love a proactive approach! In your application, mention times when you’ve taken initiative or organised tasks efficiently. This will demonstrate that you’re ready to take ownership of your workload.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at KBS Maritime.
How to prepare for a job interview at KBS Maritime
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Helpdesk Operative role. Familiarise yourself with the key responsibilities like logging service requests and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing exceptional service, be ready to share examples of your past customer service experiences. Think of specific situations where you solved problems or improved customer satisfaction. This will demonstrate your proactive and positive approach.
✨Brush Up on Your Tech Skills
As a Helpdesk Operative, you'll need to be comfortable using tools like Excel and Word. Before the interview, practice using these applications, especially if you can relate them to tasks mentioned in the job description. Being tech-savvy will give you an edge and show that you're prepared for the role.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, workflows, and opportunities for professional development. This not only shows your interest but also helps you gauge if KBS Maritime is the right fit for you.
