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- Tasks: Handle service requests efficiently and communicate with teams and customers.
- Company: Join a joint venture in maritime solutions at HM Naval Base, Portsmouth.
- Benefits: Enjoy a competitive salary and various employee benefits.
- Why this job: Be part of a dynamic team while developing your customer service skills.
- Qualifications: Customer service experience, Excel proficiency, and strong communication skills.
- Other info: Promotes teamwork and independent work in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A joint venture in maritime solutions is seeking a Help Desk Operative at HM Naval Base, Portsmouth. In this role, you will ensure service requests are handled efficiently, prioritizing and scheduling work while maintaining communication with teams and customers.
Key skills include:
- Customer service experience
- Proficiency in Excel
- Strong communication abilities
This position offers a competitive salary and various employee benefits, promoting both teamwork and independent work.
Help Desk Specialist – Defence IT & Facilities, Portsmouth employer: KBS Maritime
Contact Detail:
KBS Maritime Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Specialist – Defence IT & Facilities, Portsmouth
✨Tip Number 1
Get to know the company culture! Research the joint venture and its values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for this role, consider doing mock interviews with friends or using online platforms. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Show off your Excel skills! Brush up on your Excel knowledge and be ready to discuss how you've used it in previous roles. Maybe even prepare a quick example to share during your interview.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're proactive and keen to join our team at HM Naval Base, Portsmouth.
We think you need these skills to ace Help Desk Specialist – Defence IT & Facilities, Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, like Excel proficiency. We want to see how your background fits the Help Desk Specialist role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the position at HM Naval Base, Portsmouth, and how your communication skills can help us deliver top-notch service to our customers.
Showcase Teamwork and Independence: In your application, mention examples of when you’ve worked well in a team and also when you’ve taken initiative on your own. This role values both teamwork and independent work, so we’d love to see how you balance the two!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at KBS Maritime
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience during the interview. Think of specific examples where you've successfully resolved issues or improved customer satisfaction. This will show that you understand the importance of communication and efficiency in a Help Desk role.
✨Brush Up on Excel
Since proficiency in Excel is key for this position, take some time to review your Excel skills before the interview. Be prepared to discuss how you've used Excel in previous roles, whether it's for tracking service requests or managing schedules. You might even want to practice some common functions to feel confident.
✨Understand the Role and Company
Research the joint venture and its operations at HM Naval Base, Portsmouth. Familiarise yourself with their maritime solutions and think about how your skills can contribute to their goals. This knowledge will help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about team dynamics, the types of service requests you'll handle, or how success is measured in this role. This shows that you're engaged and serious about finding the right fit for both you and the company.
