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- Tasks: Be the go-to person for IT issues and support via phone, email, and ticketing system.
- Company: Join KBS Maritime, a dynamic joint venture at the heart of the Royal Navy.
- Benefits: Enjoy a competitive salary, 25 days holiday, and flexible parental benefits.
- Why this job: Make a real impact in a unique environment while developing your tech skills.
- Qualifications: Some experience in IT support and strong communication skills are essential.
- Other info: Great career growth opportunities and a supportive team culture await you.
The predicted salary is between 30000 - 42000 £ per year.
Location: Portsmouth (HM Naval Base)
Service Area: Information Management and Technology
Department: Hours of Work 37 hours per week
Overview: You'll act as the first point of contact for IT issues via phone, email, and our Atlassian Jira Service Management ticketing system, whilst providing support for common issues such as password resets, account access, and software installations. The Service Desk Agent is customer facing and fully office based.
Responsibilities:
- Act as the first point of contact for IT issues via phone, email, and Atlassian Jira Service Management ticketing system.
- Provide support for password resets, account access, and software installations.
Qualifications:
- Some experience in a Service Desk or Helpdesk environment, with strong communication and problem-solving skills.
- Motivated and eager to develop your career into Support Technician role.
- Strong customer service skills, some first-line IT support experience and a desire to expand technical skills and take on more complex responsibilities over time.
Benefits:
- A competitive salary
- 25 days holiday plus bank holidays
- Enhanced pension scheme
- Life assurance
- Access to our internal benefits and discounts programme for all colleagues
- Cycle to work scheme
- Group income protection
- Flexible parental benefits (if applicable)
- Access to our Internal employee assistance network
- Continued professional career development
- Kudos reward opportunities (internal achievements scheme)
- Occupational Health & Wellbeing Services
- 50% off entry into the Historic Dockyard
About Us: At KBS Maritime, we're not just another company - we're an exciting and dynamic joint venture between industry leaders BAE Systems and KBR. Our team is dedicated to providing Asset Management, Infrastructure Management, Energy Solutions and Alongside Services at His Majesty's Naval Base Portsmouth (HMNBP), the beating heart of the Royal Navy. Our unique environment combines historic dockyards and cutting-edge infrastructure. By delivering state of the art solutions to the Royal Navy, KBS Maritime offers the chance to work on projects that make a real difference to the safety, security, and sustainability of the UK's National Defence and Security. We value and empower our team members to succeed.
Service Desk Agent employer: KBS Maritime Ltd
Contact Detail:
KBS Maritime Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Agent
✨Tip Number 1
Get to know the company! Research KBS Maritime and understand their values and projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Desk Agent, you'll be the first point of contact for IT issues. Role-play common scenarios with friends or family to build your confidence and improve your problem-solving approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the KBS Maritime team. Don’t miss out!
We think you need these skills to ace Service Desk Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in a Service Desk or Helpdesk environment. We want to see how your skills match the role, so don’t be shy about showcasing your customer service and problem-solving abilities!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit for our team. We love seeing genuine passion and motivation.
Show Off Your Communication Skills: Since this role involves being the first point of contact for IT issues, make sure your written application reflects strong communication skills. Keep it clear, concise, and professional – we’re all about effective communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at KBS Maritime Ltd
✨Know Your Stuff
Familiarise yourself with common IT issues like password resets and software installations. Brush up on your knowledge of Atlassian Jira Service Management, as it’s crucial for the role. Being able to discuss these topics confidently will show that you’re ready to hit the ground running.
✨Show Off Your Communication Skills
As a Service Desk Agent, you'll be the first point of contact for customers. Practice clear and concise communication, both verbally and in writing. Think about how you can explain technical issues in simple terms, as this will demonstrate your customer service skills.
✨Problem-Solving Mindset
Prepare to showcase your problem-solving abilities. Think of examples from your past experience where you successfully resolved IT issues. This will help you illustrate your capability to handle challenges effectively during the interview.
✨Express Your Motivation
Let them know you’re eager to develop your career into a Support Technician role. Share your enthusiasm for learning new technical skills and taking on more complex responsibilities. This shows that you’re not just looking for a job, but a long-term career path.
