Service Centre Operative

Location: Portsmouth (HM Naval Base)

Service Area: Service Delivery, O & M

Hours of Work: 37 Per week

What You’ll be doing:

The Service Centre Operative role sits within the Service Delivery Help Desk Team, and is a customer facing role responsible for receiving service requests, taking requests by a varied means of communication (phone, email etc.), and managing service requests by way of prioritisation, scheduling and sentencing work. You’ll form part of an energetic workforce, that will also be proactive in chasing up on existing jobs using the CAFM system, communicating with team leaders in regard to progress updates and providing any relevant feedback to the customer in effective timeframes. Whilst ensuring all requests are aligned with process criteria, you’ll play a pivotal front facing part of the business and carry out any additional tasks where required to ensure all service levels are met with professional customer service.

You’ll Have:

As a strong team player, you’ll be averse to using a variety of systems (CAFM and MS Office desirable) within a customer service or customer focused role previously/currently and be able to showcase exercised judgment when dealing with an array of different stakeholders. Lastly, you’ll be able to evidence strong collaboration skills, champion KBS Maritime values and have experience delivering a wide range of administration activity. Please note, experience within a recent, relevant role is desired, however, not essential as full training will be given to the successful candidates.

About you:

Ideally, you’ll be able to communicate effectively and confidently, with tact and diplomacy at all levels with proven experience with internal and external customers. With highly efficient prioritisation and confident engagement, you’ll be fluid in approach, to meet the demand of KPI requirements and feedback is expedited in a streamlined way. Essentially, you’ll be results orientated with a willingness to drive performance and have excellent interpersonal skills to meet the demand of the role. Listening skills are also highly desirable to ensure customer service levels are continually met, and you’ll offer flexibility and determination when driving at key tasks.

You’ll get:

A competitive salary coupled with 25 days holiday plus bank holidays, an enhanced pension scheme and life assurance. Also, you will have access to our in-house benefits and discounts programme for all colleagues, cycle to work scheme and continued professional career development. Lastly, you will also have access to flexible parental benefits (if applicable) and our internal employee assistance network, giving you the opportunity to reach the heights of success within your new position.

Please note, one role is offered on a fixed term contract basis for a period of 12 months, and one with an opportunity for permanent status.

Application process:

Applicants are urged to apply prior to the advertising closing date of Monday 31st March 2025 with a view of interviews scheduled to commence week commencing Monday 7th April 2025. For all queries, please contact the Recruitment Team in the first instance who will advise accordingly.

About Us:

KBS Maritime delivers Asset Management, Facilities Management and Energy Solutions across the maritime and defence environments. With parent companies KBR and BAE Systems, the JV has the pedigree of two global organisations, but we have the ethos of a small business where our people are valued and empowered to succeed. It’s a great place to work and we bring opportunity to all our team.