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- Tasks: Provide first-line IT support and assist with tech issues like password resets.
- Company: Innovative maritime solutions company based in Portsmouth.
- Benefits: Competitive salary, holiday days, enhanced pension scheme, and employee perks.
- Why this job: Kickstart your IT career while helping others with tech challenges.
- Qualifications: Strong communication skills and a passion for IT.
- Other info: Fully office-based role with opportunities for career advancement.
The predicted salary is between 24000 - 36000 £ per year.
An innovative maritime solutions company based in Portsmouth is seeking an IT Service Desk Agent to provide first-line IT support. The successful candidate will assist with issues such as password resets and account access while ensuring excellent customer service. This fully office-based position requires strong communication skills and a desire to advance in the IT field.
Benefits include:
- a competitive salary
- holiday days
- an enhanced pension scheme
- various employee perks
IT Service Desk Agent: First-Line Tech Support at Naval Base employer: KBS Maritime Ltd
Contact Detail:
KBS Maritime Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Agent: First-Line Tech Support at Naval Base
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the company through LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We should be ready to demonstrate our problem-solving skills, especially with password resets and account access issues.
✨Tip Number 3
Show off our communication skills! During interviews, we need to explain technical concepts in simple terms. This will highlight our ability to provide excellent customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows that we’re genuinely interested in the role.
We think you need these skills to ace IT Service Desk Agent: First-Line Tech Support at Naval Base
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any roles where you've handled first-line issues like password resets. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're excited about the role and how your communication skills can enhance our customer service. Let us know what makes you a great fit for our team.
Showcase Your Tech Savvy: In your application, mention any specific IT tools or systems you're familiar with. We love candidates who are proactive and eager to learn more about tech solutions, so don't hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our innovative company!
How to prepare for a job interview at KBS Maritime Ltd
✨Know Your Tech Basics
Brush up on common IT issues like password resets and account access. Being able to confidently explain how you would handle these situations will show your technical knowledge and readiness for the role.
✨Showcase Your Customer Service Skills
Since this role involves first-line support, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've resolved issues while maintaining a positive attitude.
✨Communicate Clearly
Strong communication skills are key for this position. Practice explaining technical concepts in simple terms, as you may need to assist users who aren't tech-savvy. Clarity can make all the difference!
✨Express Your Career Aspirations
Let them know you're eager to advance in the IT field. Discuss any relevant training or certifications you're pursuing, and express your enthusiasm for growth within the company. This shows commitment and ambition!
