Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Troubleshoot and resolve customer issues with Sage 200, ensuring exceptional service.
- Company: Join Pinnacle, a dynamic tech division of K3 Capital Group.
- Benefits: Work from home, flexible hours, and opportunities for training and team events.
- Other info: Collaborative environment with a focus on personal growth and customer satisfaction.
- Why this job: Make a real difference by helping customers succeed with our products.
- Qualifications: Experience in Sage 200 support, SQL proficiency, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Pinnacle, the technology division of K3 Capital Group, have a new opportunity as a Sage 200 Support Consultant. In this role you will be the front line troubleshooter, communicator, and product advisor, ensuring our customers have a seamless experience. Reporting to the Sage 200 Support Team Leader, the successful candidate will provide support to Sage 200 customers in a wide range of industries ensuring customers experience exceptional service. This role operates on a predominantly work from home basis (within the UK) with occasional travel to an office for training, team events etc.
Key responsibilities
- Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions.
- Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions.
- Product Advice: Provide context-specific advice to customers experiencing problems with our products.
- Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets.
- Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis.
- Collaboration: Collaborate with internal teams and third-party suppliers to resolve customer issues and provide feedback on product enhancements.
- Stay Informed: Stay updated on changes and updates to relevant software and ISV products to provide accurate information to customers.
- Exceptional Customer Service: Strive to go above and beyond to resolve issues and ensure customer satisfaction.
The Ideal Candidate
Our mission is to deliver projects efficiently, on time, and with precision - using skilled, professional, and engaged resources who are available, responsive, and positive. We remain focused on both customer success and individual performance, including utilisation and revenue.
Applicants should ideally have a number of years of Sage 200 support experience. You should be proficient in SQL and have proven IT Support / Administration experience. Experience with Sage ISVs such as Draycir or Sicon would be advantageous. You should have excellent communication skills to deal with customers at all levels, as well as with your peers across various departments. The candidate will also be a good problem-solver, self-motivated and organised. Actively promote Pinnacle services and software solutions, including providing training sessions as required.
Sage 200 Support Consultant employer: KBS Corporate
Contact Detail:
KBS Corporate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sage 200 Support Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the lookout for a Sage 200 Support Consultant role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your troubleshooting skills! Since this role is all about resolving customer issues, brush up on your problem-solving techniques. Maybe even set up mock scenarios with friends or colleagues to simulate real-life support situations.
✨Tip Number 3
Show off your communication skills! When you get the chance to chat with potential employers, make sure to highlight your ability to explain complex issues clearly. This will demonstrate that you can provide exceptional customer service, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Pinnacle and being part of our mission to deliver top-notch service.
We think you need these skills to ace Sage 200 Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sage 200 Support Consultant role. Highlight your relevant experience, especially with Sage 200 and SQL, and don’t forget to showcase your problem-solving skills and customer service experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that demonstrate your ability to troubleshoot and communicate effectively with customers.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your excellent communication skills. Use clear and concise language, and don’t hesitate to share examples of how you’ve successfully resolved customer issues in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at KBS Corporate
✨Know Your Sage 200 Inside Out
Before the interview, make sure you brush up on your Sage 200 knowledge. Familiarise yourself with common issues and solutions, as well as any recent updates or changes to the software. This will not only show your expertise but also demonstrate your commitment to providing exceptional customer service.
✨Practice Your Communication Skills
As a Sage 200 Support Consultant, you'll need to communicate effectively with customers. Practice explaining technical concepts in simple terms. You might even want to role-play with a friend or family member to get comfortable with different scenarios you could encounter during the interview.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly convey your thought process and the impact of your solutions on customer satisfaction.
✨Demonstrate Your Team Spirit
Collaboration is key in this role, so be ready to talk about how you've worked with others to solve problems or improve processes. Highlight any experiences where you've collaborated with internal teams or third-party suppliers, as this will show that you're a team player who values communication and cooperation.