Part-Time IT Support Specialist I (London)

KBRA is seeking a Part-time IT Support Specialist I to support its growing London office. This is a new role for the London office and will provide day-to-day onsite technology support for local employees while partnering closely with KBRA’s global IT Support team.

You will serve as the primary onsite IT resource for KBRA’s London office, providing first level support for employees and partnering with the global IT Support team when escalation is needed. This role includes troubleshooting hardware, software, network, and access related issues; assisting with onboarding and offboarding; supporting conference room technology; and maintaining a reliable day-to-day technology experience for local employees. As support volume ramps up, you may also provide supplemental remote support for employees in other KBRA offices. You will manage support tickets by documenting issues and resolutions, prioritizing requests, and routing or escalating tickets to the appropriate IT teams when needed. This is an end user facing support role that requires a professional, responsive, and service oriented approach to assisting employees with their day-to-day technology needs across the organization.

Responsibilities

• Provide Tier 1 technical support for laptops, desktops, mobile devices, peripherals, printers, and standard business applications.
• Respond to support tickets, emails, in person requests, and phone requests in a timely and professional manner.
• Troubleshoot Windows, Microsoft 365, Zoom, VPN, Wi-Fi, MFA, password, and basic networking issues.
• Assist with onboarding and offboarding tasks, including workstation setup, account access coordination, equipment preparation, and hardware collection.
• Configure and deploy laptops, monitors, docking stations, and other IT equipment for new hires and existing employees.
• Support conference room technology and assist with video conferencing setup for meetings.
• Contribute to IT documentation and knowledge base articles as needed.
• Assist with inventory tracking and asset management for IT equipment.
• Follow KBRA’s security policies and ensure proper handling of company equipment, systems, and data.
• Partner with other members of the global IT team on support needs, projects, and process improvements as required.

About You

You are a dependable, customer focused IT support professional who enjoys helping end users resolve technology issues. You are organized, detail oriented, and comfortable working in a fast paced environment while maintaining professionalism and confidentiality. You will be successful in this role if you have:

• 1–3 years of experience in IT support, help desk, desktop support, or a customer service focused technical role required.
• Experience supporting users in a corporate office environment preferred.
• Working knowledge of Windows 11 installation, configuration, and troubleshooting.
• Experience with Microsoft Office 365 and Zoom.
• Basic familiarity with Active Directory, Microsoft Entra ID, Group Policy, or similar identity and access management tools.
• Basic understanding of DNS, DHCP, VPN, Wi-Fi, and general networking concepts.
• Experience using ticketing systems and following escalation procedures.
• Hands on experience configuring and supporting laptops, peripherals, printers, and audio/video equipment.
• Strong problem solving, analytical, communication, and organizational skills.
• Ability to work independently, prioritize support requests, and follow documented IT procedures.
• High attention to detail and commitment to confidentiality.
• Familiarity with Generative AI tools such as ChatGPT for research, data insights, and general productivity is a plus.

Preferred qualifications

• MDM, VPN, and Microsoft Intune experience.
• Familiarity with security applications, endpoint protection tools, and IT security processes.
• Experience with IT asset management or inventory tracking.
• IT certifications such as CompTIA A+, Microsoft Fundamentals, or equivalent experience.

A flexible hybrid work schedule – Tuesdays, Wednesdays, Thursdays in the office. Competitive benefits and paid time off. Pension plan. Educational and professional development financial assistance. Employee referral bonus program.