At a Glance
- Tasks: Be the friendly voice on the phone, helping customers with their queries and requests.
- Company: Join KBR, a dynamic company working on exciting projects across Europe, the Middle East, and Africa.
- Benefits: Enjoy a 4 on 4 off schedule, competitive pay, and opportunities for personal growth.
- Other info: Experience a variety of tasks daily and thrive in a supportive team atmosphere.
- Why this job: Make a real difference by providing top-notch customer service in a fast-paced environment.
- Qualifications: GCSE Maths and English required; security clearance eligibility is a plus.
The predicted salary is between 18900 - 23100 £ per year.
About KBR and the Project
KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa – our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of projects and programmes we work on are extremely diverse, resulting in a variety of work and a genuine claim that no two days are the same.
Your Role
Our busy contact centre has opportunities for an enthusiastic Helpdesk Operator to join us on a 4 on 4 off basis. Under close supervision, you will be operating in the contact centre, answering calls in a timely fashion and according to guidelines. You will take action using basic knowledge of the company policy and processes to meet client needs.
Core Responsibilities and Duties
- To act as the initial point of contact for the customer, collating and recording all relevant details of requests, providing accurate and relevant information.
- Responsible for the co-ordination of customer service requests to be sent out to the supply chain and chasing progression of work orders.
- Responsible for resolving queries and complaints by applying a first call resolution plan to each call.
- To create accurate data records containing all relevant information to enable requests to be resolved to time and to the standard required.
- To enhance the customers' perception of the service by exceeding their expectations and delivering solutions in a customer-focused and timely manner.
- Takes ownership for own performance actively seeking opportunities to improve and develop.
- Ensure the highest standard of customer service at all times.
- To take action to keep up to date with changes across the team.
- Comply and embrace KBR's Zero Harm policy to encourage safe and secure working environments.
Qualifications
- Essential: GCSE (or equivalent) Maths and English.
- Hold, have held or eligible to apply for security clearance.
We Deliver — Together.
Call Centre Operator (4on 4off) (FTC to End May 27) in Swindon employer: KBR
As a Senior Quantity Surveyor with us, you'll join a dynamic team that values collaboration and professional growth, all while working on impactful civil and infrastructure projects in the UK. We offer a supportive work culture that encourages continuous improvement and provides opportunities for coaching and mentoring junior staff, ensuring you can develop your skills and advance your career. Our commitment to maintaining high standards in procurement and project management means you'll be part of a company that prioritises excellence and innovation in every aspect of its operations.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Operator (4on 4off) (FTC to End May 27) in Swindon
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like KBR.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like KBR. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Call Centre Operator (4on 4off) (FTC to End May 27) in Swindon
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to KBR.
How to prepare for a job interview at KBR
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in KBR's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services KBR offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
