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- Tasks: Be the friendly voice for customers, resolving queries and providing top-notch service.
- Company: Join a dynamic contact centre with a focus on customer satisfaction.
- Benefits: Enjoy a 4 on 4 off shift pattern, competitive pay, and a supportive team environment.
- Other info: Great opportunity for growth in a fast-paced, collaborative setting.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: GCSE Maths and English or equivalent; enthusiasm for customer service is key.
The predicted salary is between 22000 - 26000 £ per year.
Our busy contact centre has opportunities for an enthusiastic Helpdesk Operator to join us on a 4 on 4 off basis (this is 4 days on 4 days off and the shift patterns will rotate across mornings, afternoons and nights). Under close supervision, you will be operating in the contact centre, answering calls in a timely fashion and according to guidelines. You will take action using basic knowledge of the company policy and processes to meet client needs.
Responsibilities and Duties
- To act as the initial point of contact for the customer, collating and recording all relevant details of requests, providing accurate and relevant information.
- Responsible for the co-ordination of customer service requests to be sent out to the supply chain and chasing progression of work orders.
- Responsible for resolving queries and complaints by applying a first call resolution plan to each call.
- To create accurate data records containing all relevant information to enable requests to be resolved to time and to the standard required.
- To enhance the customers' perception of the service by exceeding their expectations and delivering solutions in a customer focused and a timely manner.
- Takes ownership for own performance actively seeking opportunities to improve and develop.
- Ensure the highest standard of customer service at all times.
- To take action to keep up to date with changes across the team.
- Comply and embrace KBR's Zero Harm policy to encourage safe and secure working environments.
Essential Qualifications
- GCSE (or equivalent) Maths and English.
Call Centre Operator (4on 4off) FTC to End May 2027 in Swindon employer: KBR
Contact Detail:
KBR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Operator (4on 4off) FTC to End May 2027 in Swindon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on KBR and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common call scenarios with a friend or family member. This will help you feel more confident when handling customer queries and complaints during the actual interview.
✨Tip Number 3
Show off your customer service skills! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to providing top-notch service.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows us that you're serious about joining our team. Don't miss out on this opportunity!
We think you need these skills to ace Call Centre Operator (4on 4off) FTC to End May 2027 in Swindon
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to tackle challenges head-on.
Tailor Your CV: Make sure your CV highlights relevant experience that matches the job description. We love seeing how your skills align with our needs, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at KBR
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understanding their mission and how they operate will help you align your answers with what they’re looking for in a Call Centre Operator.
✨Practice Common Scenarios
Since you'll be dealing with customer queries, it’s a good idea to prepare for common scenarios you might face. Think about how you would handle difficult customers or resolve complaints effectively, and be ready to share these examples during your interview.
✨Show Enthusiasm for Customer Service
Make sure to convey your passion for helping customers. Share experiences where you went above and beyond to meet client needs, as this will demonstrate your commitment to providing excellent service, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your interest in the position and helps you gauge if it’s the right fit for you.