At a Glance
- Tasks: Manage IT support in a dynamic warehouse environment and resolve tech issues.
- Company: Join a leading global company with a focus on innovation and teamwork.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for growth.
- Other info: Great chance to develop your skills in a fast-paced, supportive environment.
- Why this job: Be part of a team that makes a real difference in IT service delivery.
- Qualifications: Bachelor's degree or equivalent experience in IT support and strong communication skills.
The predicted salary is between 35000 - 45000 € per year.
Responsibilities include managing day-to-day responsibilities in the Leatherhead warehouse, ensuring management of DASH incidents and requests in the appropriate queues, and expediting resolution of escalated issues. Provide DSS support as part of the Leatherhead Tech Bar and assist with the supervision of junior resources. Assist with support, ordering, and vendor management for mobile devices. Coordinate with users for the replacement of lease and aged PCs. Follow KBR Global procedures and regional work instructions for delivery of IT services.
Complete the configuration (build) and delivery of desktop hardware to end users on site and any potential remote users. Support printing services and provide completion of desktop moves, installs, and demobilizations. Complete desktop patching and cable work to schedule (not structured cabling). Support conference and meeting rooms as required and complete manual installations of software as required and when approved.
Maintain good communication with KBR end users, customers, and KBR IT regional teams. When appropriate, provide guidance to end-users and customers regarding company policies and best practices for IT. Ensure delivery of IT services follows KBR global procedures and regional work instructions. Ensure any asset equipment assignments and re-assignments are correctly updated within DASH following standard KBR processes. Provide appropriate support of voice services associated with the Global Voice team. Assist in global/regional warehouse audits, AFE and hardware/peripheral orders to maintain stock, follow wipe and disposal processes, ship equipment, and work with ITCO and infrastructure teams. Maintain lease returns to CSI.
Qualifications:
- Bachelor's degree (or local equivalent) in a related area or other equivalent professional qualification.
- A relevant number of years of practical experience in related areas such as desktop support, communications, computing systems, electronics, etc.
- Good level of knowledge in computer systems for hardware and software.
- Acceptable understanding of operating systems and Microsoft applications.
- Acceptable knowledge of network protocols and network topologies.
- Good communication skills.
- Ability to work independently and/or with peers while keeping management adequately informed.
- Accepts responsibility and accountability, customer focused, problem solving, good organizational skills, strong communication skills, and good written and spoken English.
- Ability to follow process under pressure.
Senior IT Customer Support Technician in Surrey employer: KBR
At KBR, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Leatherhead that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for advancement within the IT sector. With a strong focus on work-life balance and a supportive culture, we ensure our team members feel valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Customer Support Technician in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at KBR or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT support. Think about scenarios where you’ve solved problems or helped users, and be ready to share those stories. We want to hear how you handle pressure and keep customers happy!
✨Tip Number 3
Show off your skills! If you have any relevant certifications or projects, make sure to mention them during interviews. It’s all about demonstrating your expertise in desktop support and IT services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior IT Customer Support Technician in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior IT Customer Support Technician role. Highlight your relevant experience in desktop support and any specific skills that match the job description, like knowledge of operating systems and network protocols.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Use it to showcase your problem-solving skills and customer-focused attitude, and don’t forget to mention your ability to work under pressure!
Showcase Your Communication Skills:Since good communication is key for this position, make sure your application reflects your written communication skills. Keep it clear, concise, and professional while still showing a bit of your personality.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at KBR
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of computer systems, hardware, and software. Be ready to discuss your experience with operating systems and Microsoft applications, as well as network protocols. This will show that you’re not just familiar with the basics but can handle the technical demands of the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific incidents where you expedited resolutions or managed escalated issues. This will highlight your customer-focused approach and ability to work under pressure, which is crucial for this position.
✨Communication is Key
Since good communication skills are a must, practice explaining complex IT concepts in simple terms. You might be asked to guide end-users or customers, so being able to convey information clearly will set you apart. Consider role-playing with a friend to refine your delivery.
✨Familiarise Yourself with KBR Procedures
Research KBR's global procedures and regional work instructions. Understanding their processes will not only help you answer questions more effectively but also demonstrate your commitment to following company policies. It shows you’re proactive and ready to integrate smoothly into their team.
