Senior HR Operations Coordinator

KBR is a global provider of differentiated, professional services and technologies delivered across a wide government, defense, and industrial base. Drawing from its rich 100-year history and culture of innovation and mission focus, KBR creates sustainable value by combining engineering, technical, and scientific expertise with its full life cycle capabilities to help our clients meet their most pressing challenges today and into the future.

The Senior HR Operations Coordinator plays a crucial role in delivering exceptional HR services to employees and external stakeholders. This multifaceted position involves a blend of HR administration and providing initial HR advisory support. Additionally, the Senior HR Operations Coordinator serves as the Deputy to the HR Operations Lead when necessary, providing guidance and support to HR Operations Coordinators on more intricate HR issues. This role is instrumental in ensuring the delivery of high-quality HR services and supports the smooth operation of HR processes.

• Plays a responsible role in achieving a first-class HR service to our people, underpinned by excellent customer service and effective query resolution.
• Coaches and trains the PARC Operations Coordinators to build their knowledge of HR processes.
• Looks to continuously improve the service offered by PARC, including Workday content and ways to help educate our people on where to access key HR information.
• Partners with key HR stakeholders to collaborate on HR projects and ensure connectivity across the HR department (People Partner’s, Recruitment/TA Leads, Learning Lead, and Internal Comms), in conjunction with the PARC Operations Lead.
• Responsible for all general administration as outlined throughout this profile and as requested by the PARC Operations Lead.
• Administer all general correspondence required throughout the life cycle of employment.
• Ensure all new starters, changes to existing employees, and leavers are reflected in Workday.
• Be responsible for the organising, filing, and archiving of all HR documentation to ensure these are accurate and up to date.
• Ensure data accuracy in Workday reflects the changes made through monthly payroll and that the system is 100% accurate at all times.
• Manage the queries and actions PARC ‘In-box’.
• Process sickness and absence forms.
• Understand recruitment processes and systems in order to ensure a smooth transition to the HR environment with regards to onboarding of New Starters.
• Ensure timely correspondence regarding new employees, ranging from offers of employment, references, security documentation, new joiner letter, and induction packs.
• Work with the Benefits Advisor to administer the company benefit schemes, liaising where appropriate and ensuring supporting documentation is provided for payroll action.
• Administer the sale and purchase of holidays and ensure recorded for payroll and statistical purposes throughout the year.
• Manage the probationary process and relevant documentation.
• Deliver transactional processes across the employee lifecycle against metrics and SLAs.
• Manage level 0 and 1 employee queries, escalating them where appropriate.
• Provide HR support to line managers, employees, and HRBPs on policies, procedures, and HR processes, including absence management, family leave, flexible working requests, GIPS cases, OH referrals, Security administration, routine HR reports, and accurate record keeping, as required.
• Adopt a confidential approach to the handling, storing, and processing of personal data (GDPR).
• Create onboarding experiences for new starters that promote a positive candidate experience.

• Experienced HR administrator, ideally within HR operational or HR shared services environments.
• Ability to handle work of a sensitive and confidential nature.
• Strong communication skills, both written and verbal.
• Flexible, enthusiastic, and positive ‘can-do’ attitude.
• Team player with the ability to work on own initiative and prioritize workload.
• High degree of accuracy and attention to detail.
• Demonstrated decision-making and problem-solving skills.
• Demonstrated ability to manage competing tasks and stakeholder expectations.
• People systems experience and knowledge and intermediate proficiency in the Microsoft suite.
• Good relationship management and communication skills, and a demonstrated commitment to a customer service mindset.

• Good standard of competence in Microsoft packages.
• Experience of managing information in databases.
• Understanding of UK employment law, compliance, and the GDPR data protection.
• Understanding of security clearances and associated process (BPSS, SC, DV) - Desirable.

When you become part of the KBR team, your opportunities are endless. Through collaboration with our customers, we’re defining tomorrow’s challenges, then providing the solutions and services to overcome those challenges, always maintaining our commitment to total safety and reliability.

At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies, and expertise, our employees are ready to handle projects and missions throughout their entire lifecycle, from planning and design to sustainability and maintenance.

Working at KBR means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients.