Digital Services Manager in Leatherhead

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KBR’s Estates Intelligence team is expanding following a period of transformation and significant growth in our service offerings. We are now seeking an experienced and ITIL‑qualified Digital Services Manager to lead the management, stability and continual improvement of our technology platforms. This is an excellent opportunity to play a key role within a high‑performing team, operating at the centre of a diverse digital ecosystem and supporting critical estates intelligence services for our clients.

You’ll be part of a supportive and forward‑thinking team where your expertise is valued and where you can shape service excellence across a growing and evolving technology landscape. You’ll help deliver outcomes that matter to clients—driving efficiency, resilience and innovation in estates intelligence.

About the Role

As Digital Services Manager, you will oversee a team of IT professionals responsible for the management, performance and support of our digital platforms, with a focus on third‑line operational support. You will act as the link between technical teams, senior stakeholders and clients—ensuring services are reliable, secure, scalable and aligned to both current contractual obligations and evolving future needs.

You will lead the day‑to‑day management of all digital systems and core data warehouse solutions, ensuring stable, secure and high‑quality service delivery. Acting as the internal voice of the client, the role champions an excellent user experience across the entire ecosystem while providing clear, insightful service reporting to internal leadership and clients.

You will build strong and effective working relationships with internal teams, external partners and suppliers, driving continuous improvement, operational enhancements and new ways of working. You will communicate complex technical information to non‑technical audiences, manage supplier performance against service delivery KPIs, and oversee the structure, performance and resourcing of technical domains and practices. The role also provides leadership through periods of change—ensuring the team is prepared for future projects, platform developments and organisational growth.

Essential Experience

• Strong knowledge of PaaS/IaaS and the configuration of SaaS solutions.
• Proven experience managing technical teams in high‑demand environments.
• Background in service operations with heavy delivery focus.
• Experience in client‑facing roles with strong stakeholder engagement capability.
• Ability to chair and contribute to governance forums.
• Broad technical understanding of software, database, integration and reporting technologies.
• Expert knowledge of ITIL v4 processes and best practice.
• Experience of the following is highly desirable:

• Knowledge and experience of the Public Sector and/or Private Sector FM/Estates Management Industry.
• Experience with strategic transitions of older platforms to more modern designed and hosted infrastructure.

Qualifications

• ITIL v4 qualification

Location

Requirement to regularly attend Leatherhead HQ (min 3 days per week), and occasional travel to Swindon National Service Hub and client sites (typically London).

At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.