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- Tasks: Support users with IT equipment and software, ensuring smooth operations.
- Company: KBR is a global leader in professional services and technology solutions.
- Benefits: Enjoy a collaborative culture, career growth opportunities, and a commitment to diversity.
- Why this job: Join a dynamic team making a real impact in technology and support.
- Qualifications: Knowledge of Windows 10/11, good communication skills, and a full UK driving licence required.
- Other info: Must be eligible for security clearance; physical movement of equipment is part of the role.
The predicted salary is between 30000 - 42000 £ per year.
Title:
IT Customer Support Technician
KBR is a global provider of differentiated professional services and technologies delivered across a wide government, defence, and industrial base. Drawing from its rich 100-year history and culture of innovation and mission focus, KBR creates sustainable value by combining engineering, technical and scientific expertise with its full life cycle capabilities to help our clients meet their most pressing challenges today and into the future.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than 80 countries and operations in over 29 countries. KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
KBR is looking for an IT Desktop Support Technician to be based in Tidworth, with travel to other offices as required.
About the Role
As an IT Desktop Support Technician, you will be responsible for configuring, delivering, and maintaining IT equipment while providing first-class support to our end users, both in-office and remotely. You’ll be an essential part of the team, ensuring smooth IT operations and assisting with hardware, software, and mobile device support.
Roles and Responsibilities
- Complete desktop configuration, prepare equipment for deployment to end users.
- Delivery and installation of desktop assets and peripherals to end users.
- Assist with Desktop Incident Management support to users who are based in the office or working remotely.
- Assist in moving users between office locations. Cabling, desktop configuration, patching, etc.
- Build/image/configure PCs for deployment to users, following standard processes.
- Assist with disposal, delivery and returns processes as required.
- Assist with support of corporate mobile phones
- Assist with support on hardware for meeting rooms
- Provide assistance to users with KBR\\ASPIRE Apps and MFA on personal devices
- Physical movement of hardware equipment is required as part of the role (i.e. moving around office, into and out of storerooms, carrying where appropriate, etc.).
- Always follow KBR IT processes for delivery and support. Ensures work is performed in accordance to company policies, standards, and procedures.
- Escalates incidents not resolved within established service levels.
- Maintain good relationships with other staff and promote good morale
- Be a reliable source of IT information for users.
- Follow Health & Safety regulations at all times (Lifting, driving, working within warehouse and storerooms etc.)
What we’re looking for
- Good understanding of operating systems and Microsoft applications. Specifically, Windows 10 /11 and MS Teams.
- Knowledge of imaging/building of PCs with MECM/CM or similar
- Good communication skills and good written and spoken English
- A full UK driving license to drive company vehicles
Security Requirements
Applicants must be eligible to obtain the relevant security clearance for this role, which requires UK Nationality and 5-year footprint living and working in the UK.
KBR Company Information
At KBR, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
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IT Customer Support Technician employer: KBR
Contact Detail:
KBR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Customer Support Technician
✨Tip Number 1
Familiarise yourself with KBR's IT processes and standards. Understanding their specific protocols will not only help you in the interview but also demonstrate your commitment to aligning with their operational culture.
✨Tip Number 2
Brush up on your knowledge of Windows 10/11 and MS Teams, as these are crucial for the role. Being able to discuss your experience with these systems confidently can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your problem-solving skills during the interview. Think of specific examples where you've successfully resolved IT issues, especially in a customer support context, as this will highlight your capability to handle the responsibilities of the role.
✨Tip Number 4
Network with current or former KBR employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace IT Customer Support Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the IT Customer Support Technician position. Tailor your application to highlight relevant skills and experiences that match what KBR is looking for.
Highlight Technical Skills: Make sure to emphasise your knowledge of operating systems, particularly Windows 10/11, and any experience with Microsoft applications like MS Teams. Mention any familiarity with imaging/building PCs using MECM/CM or similar tools.
Showcase Communication Skills: Since good communication skills are essential for this role, include examples in your application that demonstrate your ability to communicate effectively, both in writing and verbally. This could be through previous job experiences or specific projects.
Proofread Your Application: Before submitting your application, thoroughly proofread it to ensure there are no spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are crucial for a support role.
How to prepare for a job interview at KBR
✨Know Your Tech
Brush up on your knowledge of operating systems, especially Windows 10/11, and Microsoft applications like MS Teams. Be prepared to discuss your experience with desktop configuration and support, as this will be crucial for the role.
✨Demonstrate Communication Skills
Since good communication is key in IT support, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so think of examples from your past experiences.
✨Showcase Problem-Solving Abilities
Prepare to discuss specific incidents where you successfully resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your troubleshooting skills.
✨Understand Company Culture
Familiarise yourself with KBR's values, particularly their commitment to sustainability and diversity. Be ready to explain how your personal values align with theirs and how you can contribute to a positive team environment.
