At a Glance
- Tasks: Lead a global team managing network, voice, and audiovisual services across multiple regions.
- Company: Join KBR, a leader in innovative solutions for government and industry clients.
- Benefits: Enjoy competitive pay, professional development, and hybrid working options.
- Other info: Opportunities for travel and career growth in a dynamic environment.
- Why this job: Make a real impact by solving complex challenges with cutting-edge technology.
- Qualifications: Experience in enterprise networking and team leadership is essential.
The predicted salary is between 66150 - 80850 £ per year.
The Global Network, Voice and Audiovisual Operations Manager will lead a geographically distributed team responsible for enterprise LAN, WAN, wireless, internet, data centre networking, voice, unified communications, video conferencing and audiovisual services. The role supports corporate offices, project locations, data centres, remote sites and restricted operating environments across multiple regions and time zones. Reporting to the Director, Networks and Infrastructure, the successful candidate will be accountable for service availability, performance, capacity, security, resilience, lifecycle management, operational support and continuous improvement across the assigned portfolio.
Key Responsibilities
- Lead, develop and hold accountable a global team responsible for network, voice, unified communications, conferencing and audiovisual services.
- Oversee enterprise LAN, WAN, wireless, internet, data centre network and remote site connectivity services.
- Manage the operation and lifecycle of routers, switches, wireless infrastructure, software defined WAN platforms, network controllers and associated management technologies.
- Oversee data centre network services, including leaf and spine architectures, VXLAN, EVPN, routing, segmentation and high availability.
- Maintain reliable connectivity between data centres, offices, business partners, customer locations and remote sites.
- Oversee foundational network services within the assigned scope, including DNS, DHCP, IP address management and network time services.
- Partner with Cybersecurity on firewalls, secure remote access, network access control, VPN and secure access services.
- Lead enterprise voice and telecommunications services, including Microsoft Teams Phone or comparable platforms, SIP services, carriers, telephone numbers, voicemail and emergency calling.
- Oversee enterprise meeting room and audiovisual services, including conference rooms, boardrooms, training spaces, video conferencing, digital signage and room control systems.
- Establish operational standards, support models and technology profiles for different meeting room and audiovisual requirements.
- Maintain effective capacity, performance and service health reporting covering availability, latency, packet loss, wireless coverage, call quality and conferencing reliability.
- Lead the response to major network, voice and audiovisual incidents, ensuring effective recovery, communication, root cause analysis and corrective action.
- Manage carriers, circuit providers, audiovisual integrators, manufacturers and managed service providers.
- Support operating budgets, capital planning, telecommunications expenditure, licensing, renewals and cost optimisation.
- Provide operational leadership for carrier migrations, office openings and closures, data centre activity, acquisitions, divestitures and enterprise separation programmes.
About You
You will have substantial experience managing enterprise network and communications services within a large, complex or regulated organisation. You should also demonstrate:
- Experience leading geographically distributed infrastructure teams.
- Strong knowledge of enterprise routing, switching, wireless networking, WAN, internet and data centre networking.
- Experience with technologies such as Cisco Catalyst, Cisco Nexus and Cisco Meraki, or comparable enterprise platforms.
- Experience with SD-WAN, carrier networks, BGP, OSPF, MPLS, VPN, quality of service, DNS, DHCP and IP address management.
- Experience with Microsoft Teams Phone, Cisco collaboration technologies or comparable voice and conferencing platforms.
- Experience managing telecommunications carriers, circuit providers and audiovisual service partners.
- An understanding of enterprise audiovisual technologies, meeting room standards and operational support models.
- Strong IT service management, major incident, problem management and operational risk capabilities.
- Strong communication skills, with the ability to explain service risks and investment requirements to senior stakeholders.
Experience within engineering, government services, aerospace, defence or another highly regulated sector would be advantageous. Relevant Cisco, Microsoft, ITIL or audiovisual certifications are also desirable.
Location
United Kingdom, based at the company's Leatherhead Campus, with hybrid working in accordance with KBR's applicable policy. The role supports global services across multiple regions and time zones. Regular UK travel and occasional international travel will be required. The successful candidate must have the right to work in the United Kingdom and may be required to obtain and maintain an appropriate level of security clearance.
Locations
Global Network, Voice and Audiovisual Operations Manager in Guildford, Surrey employer: KBR
As a Senior Quantity Surveyor with us, you'll join a dynamic team that values collaboration and professional growth, all while working on impactful civil and infrastructure projects in the UK. We offer a supportive work culture that encourages continuous improvement and provides opportunities for coaching and mentoring junior staff, ensuring you can develop your skills and advance your career. Our commitment to maintaining high standards in procurement and project management means you'll be part of a company that prioritises excellence and innovation in every aspect of its operations.
StudySmarter Expert Advice🤫
We think this is how you could land Global Network, Voice and Audiovisual Operations Manager in Guildford, Surrey
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what KBR values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges KBR might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at KBR!
✨Direct Apply to KBR
Let's not forget to apply directly through the KBR website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Global Network, Voice and Audiovisual Operations Manager in Guildford, Surrey
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at KBR.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at KBR. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at KBR
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
