Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our contact centre as a Call Centre Operator, answering calls and resolving customer queries.
- Company: KBR delivers innovative solutions for government projects across Europe, the Middle East, and Africa.
- Benefits: Enjoy competitive pay, professional development, and a collaborative work environment.
- Why this job: Experience diverse tasks daily while contributing to meaningful projects that make a difference.
- Qualifications: GCSE Maths and English required; security clearance eligibility is a plus.
- Other info: Part-time role, Monday to Friday, 8am-1pm, perfect for students seeking flexible work.
About KBR and the Project
KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa – our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of projects and programmes we work on are extremely diverse, resulting in a variety of work and a genuine claim that no two days are the same.
Working on the Ministry of Justice & Home Office South Contract, we deliver services to our Client through an Estates Intelligence Model. We utilise a central Computer Aided Facilities Management system to control and monitor all contractual requirements. We provide Helpdesk Service, Real time Reporting, Building Surveys, Fire Risk Assessments, Compliance Audits and Statutory compliance of all Maintenance of our Client Properties.
About the Role
Our busy contact centre has opportunities for an enthusiastic Call Centre Operator to join us on a part-time basis (Monday to Friday 8am-1pm) 25 hours per week. Under close supervision, you will be operating in the contact centre, answering calls in a timely fashion and according to guidelines. You will take action using basic knowledge of the company policy and processes to meet client needs.
Core Responsibilities
- To act as the initial point of contact for the customer, collating and recording all relevant details of requests, providing accurate and relevant information.
- Responsible for the co-ordination of customer service requests to be sent out to the supply chain and chasing progression of work orders.
- Responsible for resolving queries and complaints by applying a first call resolution plan to each call.
- To create accurate data records containing all relevant information to enable requests to be resolved to time and to the standard required.
- To enhance the customers perception of the service by exceeding their expectations and delivering solutions in a customer focused and a timely manner.
- Takes ownership for own performance actively seeking opportunities to improve and develop.
- Ensure the highest standard of customer service at all times.
- To take action to keep up to date with changes across the team.
- Comply and embrace KBR's Zero Harm policy to encourage safe and secure working environments.
Required Qualifications
- GCSE (or equivalent) Maths and English
- Hold, have held or eligible to apply for security clearance
Contact Detail:
KBR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Operator (M-F Part Time)
✨Tip Number 1
Familiarise yourself with KBR's services and projects, especially those related to the Ministry of Justice & Home Office South Contract. Understanding the specific needs and expectations of the role will help you demonstrate your enthusiasm and knowledge during any interviews.
✨Tip Number 2
Practice your communication skills, as you'll be the first point of contact for customers. Role-playing common call scenarios can help you feel more confident in handling queries and complaints effectively.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from past experiences where you've successfully managed multiple tasks or resolved customer issues quickly. This will highlight your suitability for a busy contact centre environment.
✨Tip Number 4
Emphasise your commitment to customer service excellence. Think of ways you can exceed customer expectations and be ready to share these ideas during your interview to demonstrate your proactive approach.
We think you need these skills to ace Call Centre Operator (M-F Part Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Call Centre Operator position. Tailor your application to highlight relevant experience and skills that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service or call centre roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet client needs effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully handled customer queries or complaints in the past, showcasing your problem-solving skills and commitment to excellent service.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at KBR
✨Know the Company
Before your interview, take some time to research KBR and their projects. Understanding their work in defence, infrastructure, and facilities management will help you answer questions more effectively and show your genuine interest in the role.
✨Demonstrate Customer Service Skills
As a Call Centre Operator, you'll need to showcase your customer service abilities. Prepare examples of how you've handled difficult situations or resolved complaints in the past, emphasising your commitment to exceeding customer expectations.
✨Practice Common Interview Questions
Anticipate questions related to your experience in call centres or customer service roles. Practising responses to common questions can help you feel more confident and articulate during the interview.
✨Show Enthusiasm for the Role
During the interview, express your enthusiasm for the part-time position and the opportunity to contribute to KBR's mission. A positive attitude can make a significant difference in how interviewers perceive you.
