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- Tasks: Lead a dynamic Helpdesk team, ensuring top-notch service and performance.
- Company: Join a forward-thinking company that values diversity and innovation.
- Benefits: Full-time role with opportunities for growth and a supportive culture.
- Why this job: Make a real impact by delivering exceptional service to the public.
- Qualifications: Strong leadership skills and experience in managing teams.
- Other info: Collaborative environment with a focus on teamwork and integrity.
The predicted salary is between 36000 - 60000 £ per year.
The role of the Helpdesk Manager (HM) is to manage all elements of the 24/7/365 Operational Helpdesk. They will be responsible for making sure they have an excellent understanding of the Client, its vision and the critical service they deliver to the Public. Overall responsibility of the Helpdesk operations within the National Service Hub, Swindon office and any remote (working from home) team.
They will be required to take ownership of the service delivered by the Helpdesk team, their performance and ensure to set them up for success through strong consistent leadership. They will be the main point of escalation for the Assistant Helpdesk Manager leading from the front and by example. Building a collaborative relationship with all key stakeholders and peers within the business.
As a key contact for members of the Client, the Helpdesk Manager will regularly lead a combination of conference calls and meetings with the Client, Supply chain and Senior Managers. Reporting on performance, continuous improvement initiatives and innovation.
- We Value Our People – We create diverse, inclusive environments in which each person can feel safe, respected and valued, and where everyone has opportunities to grow and reach their full potential.
- We Deliver – We are uncompromising in our commitment to deliver innovative, high-quality, technology-led solutions for our customers and exceptional, sustainable value for all our stakeholders.
- We Are People of Integrity – We value honesty, trust, courage, fairness, prudence and tenacity. We believe doing what’s right for the planet, the communities where we work, and our people is good for business.
- We Empower – We empower our people with a shared purpose, the right tools and the supportive culture they need to be proactive decision-makers, to be adaptive to change, and to succeed.
- We Are a Team of Teams – We have a will to succeed, but we value the achievements of our team of teams over individual accomplishments. Our collective focus makes us a better, stronger, more effective company.
Contact Centre Manager in Swindon employer: KBR, Inc
Contact Detail:
KBR, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Manager in Swindon
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Make sure you can demonstrate how your leadership style aligns with their commitment to integrity and teamwork.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing teams and driving performance. We want you to feel confident and ready to showcase your skills!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Contact Centre Manager in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Contact Centre Manager role. Highlight your leadership experience and any relevant achievements that showcase your ability to manage a team effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you embody our values. Be sure to mention specific examples of how you've delivered exceptional service in previous roles.
Showcase Your Communication Skills: As a Contact Centre Manager, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. This could be through your writing style or by providing examples of successful stakeholder engagement.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role promptly!
How to prepare for a job interview at KBR, Inc
✨Know the Company Inside Out
Before your interview, make sure you understand the company's vision and values. Familiarise yourself with their commitment to delivering high-quality, technology-led solutions. This will help you align your answers with what they value most.
✨Showcase Your Leadership Skills
As a Contact Centre Manager, you'll need to demonstrate strong leadership. Prepare examples of how you've successfully led teams in the past, focusing on how you set them up for success and fostered collaboration among team members.
✨Prepare for Client Interactions
Since you'll be leading calls and meetings with clients, practice discussing how you would handle these interactions. Think about how you can build relationships and report on performance effectively, showcasing your communication skills.
✨Emphasise Continuous Improvement
Be ready to discuss your approach to continuous improvement initiatives. Share specific examples of how you've implemented changes in previous roles that led to better performance or service delivery, demonstrating your commitment to innovation.
