At a Glance
- Tasks: Lead a team of Operators and support management in achieving goals.
- Company: KBR, Inc, a dynamic company based in Swindon.
- Benefits: Gain valuable leadership experience and develop your customer service skills.
- Other info: Participate in a weekend Rota, working approximately 1 in 6 weekends.
- Why this job: Make a real impact by motivating your team and enhancing customer experiences.
- Qualifications: Strong customer service and supervisory experience required.
The predicted salary is between 30000 - 40000 £ per year.
KBR, Inc in Swindon is seeking a Team Leader for the Call Centre on a 12-month FTC. The role involves managing a team of Operators and supporting management in achieving goals.
Ideal candidates will have strong customer service and supervisory experience. The position requires great communication skills and the capacity to motivate team members.
Applicants should expect to participate in the weekend Rota, working approximately 1 in 6 weekends.
Call Centre Team Leader - 12 Month FTC (OOH On-Call) in Swindon employer: KBR, Inc
KBR, Inc in Swindon is an excellent employer that values its employees through a supportive work culture and a commitment to professional growth. With opportunities for development and a focus on teamwork, employees can thrive in a dynamic environment while enjoying the benefits of a competitive salary and flexible working arrangements. Join us to be part of a company that prioritises both individual and collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Team Leader - 12 Month FTC (OOH On-Call) in Swindon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at KBR, Inc. on LinkedIn. A friendly chat can give us insider info about the team culture and what they really value in a Team Leader.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service. We should also think of examples from our past experiences that showcase our leadership skills and ability to motivate others.
✨Tip Number 3
Show off our communication skills during the interview! Be clear and concise when answering questions, and don’t forget to ask insightful questions about the role and the team dynamics. It shows we’re genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight our supervisory experience and customer service skills right from the start.
We think you need these skills to ace Call Centre Team Leader - 12 Month FTC (OOH On-Call) in Swindon
Some tips for your application 🫡
Show Off Your Leadership Skills:When writing your application, make sure to highlight any previous experience you have in leading teams. We want to see how you've motivated others and achieved goals together!
Customer Service is Key:Since this role is all about managing a call centre, emphasise your customer service experience. Share specific examples of how you've handled challenging situations or improved customer satisfaction.
Communication is Everything:Great communication skills are a must for this position. In your application, give us a glimpse of how you effectively communicate with team members and customers alike. A little storytelling goes a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at KBR, Inc
✨Know Your Stuff
Before the interview, make sure you understand KBR, Inc's values and how they align with your own. Familiarise yourself with the specifics of the Call Centre role and think about how your previous experience in customer service and team leadership can contribute to their goals.
✨Showcase Your Leadership Skills
Be ready to discuss your supervisory experience in detail. Prepare examples of how you've motivated your team in the past, handled conflicts, or improved performance. This will demonstrate your capability to lead effectively in a call centre environment.
✨Communication is Key
Since great communication skills are essential for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend to refine your responses and ensure you convey your ideas effectively during the actual interview.
✨Weekend Rota Readiness
Be prepared to discuss your availability for the weekend rota. Show that you're flexible and willing to commit to the schedule. This will highlight your dedication to the role and your understanding of the team's needs.
