At a Glance
- Tasks: Lead a team of Operators, manage performance, and conduct coaching sessions.
- Company: Join KBR, Inc., a dynamic company focused on operational excellence.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Other info: Flexible shifts including weekends, perfect for adaptable individuals.
- Why this job: Make a real difference by guiding a team and enhancing customer service.
- Qualifications: Experience in customer service and leadership, plus strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
KBR, Inc. is seeking a motivated Team Leader to guide a team of Operators in Swindon. The role involves managing team performance, conducting coaching sessions, and upholding company values while ensuring operational efficiency.
The ideal candidate will have:
- Customer service and leadership experience
- Excellent communication skills
- Proficiency in tools like PowerPoint and Excel
This full-time position requires adaptable working, including participation in weekend rotations.
Call Centre Team Lead - Coaching, SLA, OOH Shifts in Swindon employer: KBR, Inc
KBR, Inc. is an exceptional employer that values its employees by fostering a supportive work culture in Swindon, where teamwork and personal development are at the forefront. With comprehensive training programs and opportunities for career advancement, employees can thrive in their roles while enjoying a flexible work schedule that accommodates work-life balance. Join us to be part of a dynamic team that prioritises excellence and innovation in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Team Lead - Coaching, SLA, OOH Shifts in Swindon
✨Tip Number 1
Get to know the company culture before your interview. Research KBR, Inc. and understand their values and mission. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your coaching skills! Since the role involves guiding a team, think of examples from your past where you’ve successfully led or coached others. Be ready to share these stories during your interview to demonstrate your leadership experience.
✨Tip Number 3
Brush up on your Excel and PowerPoint skills. You might be asked about your proficiency in these tools, so it’s a good idea to have some examples ready of how you’ve used them effectively in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Call Centre Team Lead - Coaching, SLA, OOH Shifts in Swindon
Some tips for your application 🫡
Show Off Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've guided teams in the past and what strategies you used to boost performance. Don't be shy – share specific examples!
Tailor Your Application:Make your application stand out by tailoring it to the job description. Use keywords from the posting, like 'coaching' and 'operational efficiency', to show that you understand what we're looking for. This helps us see how you fit into our team.
Be Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make your skills and experiences easy to read. Remember, we’re looking for excellent communication skills, so let that shine through!
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we receive all your details correctly. Plus, it shows you're keen on joining our team at KBR, Inc.!
How to prepare for a job interview at KBR, Inc
✨Know Your Stuff
Make sure you understand KBR, Inc.'s values and how they align with your own. Familiarise yourself with the role of a Team Leader in a call centre, focusing on coaching and performance management. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Brush Up on Your Tech Skills
Since proficiency in tools like PowerPoint and Excel is essential, be ready to discuss how you've used these tools in previous roles. Maybe even prepare a quick presentation or data analysis example to demonstrate your skills if asked.
✨Be Ready for Flexibility Questions
Given the requirement for weekend rotations, think about how you can demonstrate your adaptability. Share instances where you've successfully managed changing schedules or worked under pressure, highlighting your commitment to the team's success.
