At a Glance
- Tasks: Be the friendly voice helping customers with their queries in a dynamic call centre.
- Company: Join KBR, a leader in delivering impactful projects across Europe, the Middle East, and Africa.
- Benefits: Enjoy a 4 on 4 off shift pattern, competitive pay, and opportunities for personal growth.
- Other info: Experience a diverse work environment where no two days are the same!
- Why this job: Make a difference by providing excellent customer service and resolving issues effectively.
- Qualifications: GCSE Maths and English required; security clearance eligibility is a must.
The predicted salary is between 22000 - 26000 € per year.
About KBR And The Project
KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa – our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of projects and programmes we work on are extremely diverse, resulting in a variety of work and a genuine claim that no two days are the same.
Your Role
Our busy contact centre has opportunities for an enthusiastic Helpdesk Operator to join us on a 4 on 4 off basis (this is 4 days on 4 days off and the shift patterns will rotate across mornings, afternoons and nights). Under close supervision, you will be operating in the contact centre, answering calls in a timely fashion and according to guidelines. You will take action using basic knowledge of company policy and processes to meet client needs.
Core Responsibilities And Duties
- To act as the initial point of contact for the customer, collating and recording all relevant details of requests, providing accurate and relevant information.
- Responsible for the coordination of customer service requests to be sent out to the supply chain and chasing progression of work orders.
- Responsible for resolving queries and complaints by applying a first call resolution plan to each call.
- To create accurate data records containing all relevant information to enable requests to be resolved to time and to the standard required.
- To enhance the customers' perception of the service by exceeding their expectations and delivering solutions in a customer-focused and timely manner.
- Takes ownership for own performance actively seeking opportunities to improve and develop.
- Ensure the highest standard of customer service at all times.
- To take action to keep up to date with changes across the team.
- Comply and embrace KBR's Zero Harm policy to encourage a safe and secure working environment.
Qualifications
Essential:
- GCSE (or equivalent) Maths and English.
- Hold, have held or eligible to apply for security clearance.
Call Centre Operator (4on 4off) FTC to End May 2027 in Swindon employer: KBR, Inc
KBR is an exceptional employer that offers a dynamic work environment where no two days are the same, thanks to our diverse range of projects across Europe, the Middle East, and Africa. With a strong focus on employee development and a commitment to safety through our Zero Harm policy, we provide our Call Centre Operators with the opportunity to enhance their skills while delivering outstanding customer service in a supportive team culture. Our unique 4 on 4 off shift pattern allows for a balanced work-life experience, making KBR a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Operator (4on 4off) FTC to End May 2027 in Swindon
✨Tip Number 1
Get to know the company! Research KBR and their projects so you can chat about them during your interview. It shows you're genuinely interested and helps you stand out from the crowd.
✨Tip Number 2
Practice your phone skills! Since you'll be a Call Centre Operator, make sure you’re comfortable speaking on the phone. Try mock calls with friends or family to build your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples where you've resolved issues quickly and effectively. This will help demonstrate that you can handle customer queries like a pro!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Call Centre Operator (4on 4off) FTC to End May 2027 in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Call Centre Operator role. Highlight any previous customer service experience and relevant qualifications, like your GCSEs in Maths and English.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a great fit. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills:Since this role is all about helping customers over the phone, make sure your application showcases your communication skills. Use clear and concise language, and don’t forget to mention any experience you have in resolving queries or complaints.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at KBR, Inc
✨Know the Company Inside Out
Before your interview, take some time to research KBR and their projects. Understanding their work in defence, infrastructure, and facilities management will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Skills
As a Call Centre Operator, you'll need to demonstrate excellent customer service abilities. Prepare examples from your past experiences where you resolved queries or complaints effectively, highlighting your first call resolution skills.
✨Be Ready for Shift Work Questions
Since this role involves a 4 on 4 off shift pattern, be prepared to discuss your flexibility and how you manage working different shifts. Showing that you're adaptable and can handle varying schedules will impress the interviewers.
✨Emphasise Teamwork and Communication
KBR values collaboration, so be ready to talk about how you work well in a team. Share specific instances where you communicated effectively with colleagues or clients to achieve a common goal, demonstrating your commitment to high standards of service.
