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- Tasks: Lead a 24/7 Helpdesk team to deliver top-notch client support.
- Company: Global engineering firm based in Swindon with a focus on innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for career advancement.
- Why this job: Make a real difference by enhancing client relationships and team performance.
- Qualifications: Strong leadership and communication skills are essential.
- Other info: Join a dynamic team in a supportive and collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
A global engineering firm based in Swindon is seeking a Contact Centre Manager to oversee its Helpdesk operations. The role involves leading a dedicated team to ensure high-quality service delivery while building collaborative relationships with clients and senior management.
Key responsibilities include:
- Managing a 24/7 Helpdesk
- Driving team performance
- Reporting on service metrics
The ideal candidate should exhibit strong leadership and excellent communication skills for effective client engagement.
24/7 Helpdesk Operations Manager — Lead Client Support in Swindon employer: KBR, Inc
Contact Detail:
KBR, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 Helpdesk Operations Manager — Lead Client Support in Swindon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources. The more comfortable you are with your answers, the more confident you'll be when it counts.
✨Tip Number 4
Don't forget to follow up after interviews! A simple thank-you email can leave a lasting impression and keep you top of mind for the hiring team. Plus, it shows your enthusiasm for the position.
We think you need these skills to ace 24/7 Helpdesk Operations Manager — Lead Client Support in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership experience and any relevant metrics you've achieved in previous roles to show us you're the right fit for managing our Helpdesk operations.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about client support and how your background makes you the perfect candidate. Don’t forget to mention your approach to building collaborative relationships!
Showcase Your Communication Skills: Since this role involves engaging with clients and senior management, make sure your written application demonstrates your excellent communication skills. Keep it clear, concise, and professional – we want to see how you articulate your thoughts!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at KBR, Inc
✨Know the Company Inside Out
Before your interview, make sure you research the global engineering firm thoroughly. Understand their values, recent projects, and what sets them apart in the industry. This knowledge will help you tailor your responses and show that you're genuinely interested in the role.
✨Demonstrate Leadership Skills
As a Helpdesk Operations Manager, showcasing your leadership abilities is crucial. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance. Be ready to discuss how you can motivate and inspire your team to deliver high-quality service.
✨Prepare for Client Engagement Scenarios
Since the role involves building relationships with clients, think of scenarios where you've effectively engaged with clients or stakeholders. Practice articulating how you would handle difficult situations or ensure client satisfaction, as this will demonstrate your communication skills and client-focused approach.
✨Familiarise Yourself with Service Metrics
Understanding service metrics is key for this position. Brush up on common KPIs used in helpdesk operations, such as response times and resolution rates. Be prepared to discuss how you would track and report these metrics to drive team performance and improve service delivery.
