Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a 24/7 Helpdesk team, ensuring top-notch service and operational excellence.
- Company: Dynamic technology solutions provider in Swindon, UK.
- Benefits: Competitive salary, inclusive culture, and opportunities for career advancement.
- Why this job: Join a fast-paced environment and make a real difference in customer service.
- Qualifications: Strong leadership skills and a passion for delivering high-quality service.
- Other info: Embrace diversity and thrive in a supportive workplace.
The predicted salary is between 36000 - 60000 £ per year.
A technology solutions provider is seeking a Contact Centre Manager in Swindon, UK. The successful candidate will manage the 24/7 Operational Helpdesk, ensuring high performance and operational excellence. This role involves building relationships with key stakeholders and leading teams in a fast-paced environment. Candidates should demonstrate strong leadership and a commitment to delivering high-quality service. The role promotes a diverse and inclusive workplace culture.
24/7 Helpdesk Manager - Contact Centre Lead in Swindon employer: KBR, Inc
Contact Detail:
KBR, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 Helpdesk Manager - Contact Centre Lead in Swindon
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show them you’re not just about the skills, but that you fit into their diverse and inclusive workplace.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've led teams and tackled challenges in fast-paced environments. We want to hear how you’ve delivered high-quality service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace 24/7 Helpdesk Manager - Contact Centre Lead in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing helpdesks and leading teams. We want to see how you've delivered high-quality service in fast-paced environments, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Contact Centre Manager role. Share your passion for operational excellence and how you can contribute to our diverse workplace culture.
Showcase Your Leadership Skills: In both your CV and cover letter, emphasise your leadership experience. We’re looking for someone who can build relationships and lead teams effectively, so share specific instances where you’ve done just that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at KBR, Inc
✨Know Your Stuff
Make sure you understand the ins and outs of managing a 24/7 helpdesk. Brush up on operational excellence strategies and be ready to discuss how you've led teams in fast-paced environments before.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've built relationships with stakeholders. Think about specific situations where you motivated your team or resolved conflicts effectively.
✨Emphasise Service Quality
Be ready to talk about your commitment to delivering high-quality service. Share any metrics or achievements that demonstrate your success in improving service levels in previous roles.
✨Diversity and Inclusion Matters
Since the role promotes a diverse workplace culture, come prepared to discuss how you’ve fostered inclusivity in your teams. Share your thoughts on the importance of diversity in a contact centre environment.
