At a Glance
- Tasks: Manage IT support, resolve incidents, and assist with desktop hardware delivery.
- Company: Join a leading tech company in Leatherhead with a supportive team.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Great opportunity for hands-on experience and professional development.
- Why this job: Make a real difference in IT support while developing your skills.
- Qualifications: Bachelor’s degree or equivalent experience in IT support required.
The predicted salary is between 35000 - 45000 € per year.
Location: Leatherhead offices.
Role Responsibilities
- Managing day to day responsibilities in the Leatherhead warehouse.
- Ensure day to day management of DASH incidents and requests in the appropriate queues including expediting resolution of escalated issues.
- Provide DSS support as part of the Leatherhead Tech Bar.
- Assist with the supervision of junior resources.
- Assist with support, ordering and vendor management for mobile devices.
- Coordinate with users for the replacement of lease and aged PCs.
- Follow KBR Global procedures and regional work instructions for delivery of IT services.
- Complete the configuration (build) and delivery of desktop hardware to end users on site and any potential remote users.
- Support of printing services.
- Provide completion of Desktop moves, installs and demobilizations.
- Complete desktop patching and cable work to schedule (not structured cabling).
- Support conference and meeting rooms as required.
- Complete manual installations of software as required and when approved.
- Maintain good communication with KBR end users, customers and KBR IT regional teams.
- When appropriate, provide guidance to end-users and customers regarding company policies and best practices for IT.
- Ensure delivery of IT services follow KBR global procedures and regional work instructions.
- Ensure any asset equipment assignments and re-assignments are correctly updated within DASH following standard KBR processes.
- Provide appropriate support of voice services, associated with the Global Voice team.
- Assist in global/regional warehouse audits.
- AFE and Hardware/peripheral orders to maintain stock.
- Follow wipe and disposal processes.
- Ship equipment, work with ITCO and infrastructure teams.
- Maintain lease returns to CSI.
Skills And Experience
- Bachelor’s degree (or local equivalent) in a related area or other equivalent professional qualification.
- A relevant number of years of practical experience in related areas such as desktop support, communications, computing systems, electronics, etc are required.
- Good level of knowledge in computer systems for hardware and software is required.
- Acceptable understanding of operating systems and Microsoft applications.
- Acceptable knowledge of network protocols and network topologies are recommended.
- Good communications skills are required.
- Ability to work independently and/or with peers is recommended and keeping management adequately informed.
Required Competencies
- Accepts responsibility and accountability, customer focused, problem solving, good organizational skills, strong communication skills and good written and spoken English.
- Ability to follow process under pressure.
Senior IT Customer Support Technician in Surrey employer: KBR, Inc
At KBR, we pride ourselves on being an exceptional employer, offering a dynamic work environment in our Leatherhead offices where innovation and collaboration thrive. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for advancement, ensuring that our team members are well-equipped to excel in their roles. With a strong focus on work-life balance and a supportive culture, KBR is dedicated to fostering a workplace where every individual can contribute meaningfully and feel valued.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Customer Support Technician in Surrey
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in your area. You never know who might be looking for someone with your skills, and a friendly chat can go a long way.
✨Tip Number 2
Get your LinkedIn game on point! Make sure your profile is up-to-date and reflects your experience in IT support. Connect with people in the industry and engage with relevant content to boost your visibility.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or using online resources. Focus on common IT support scenarios and how you’d handle them to show off your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your approach to highlight how your skills align with the Senior IT Customer Support Technician role.
We think you need these skills to ace Senior IT Customer Support Technician in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior IT Customer Support Technician role. Highlight your relevant experience in desktop support and any specific skills that match the job description, like knowledge of operating systems and network protocols.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your problem-solving skills and customer focus, and don’t forget to show your enthusiasm for working with us at StudySmarter.
Showcase Your Communication Skills:Since good communication is key for this role, make sure your application reflects that. Use clear and concise language, and check for any typos or grammatical errors. We want to see your strong written English skills right from the start!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at KBR, Inc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of computer systems, hardware, and software. Be ready to discuss your experience with desktop support and any relevant technologies, as this role requires a solid understanding of IT systems.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific incidents where you resolved escalated problems or improved processes, as this will demonstrate your ability to handle challenges effectively.
✨Communicate Clearly and Confidently
Since good communication skills are essential for this role, practice explaining technical concepts in simple terms. This will help you connect with the interviewers and show that you can guide end-users through IT policies and best practices.
✨Familiarise Yourself with KBR Procedures
Research KBR's global procedures and regional work instructions. Being knowledgeable about their processes will not only impress the interviewers but also show that you're serious about aligning with their standards from day one.
