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- Tasks: Lead a team managing digital platforms and ensure top-notch service delivery.
- Company: Join KBR, a company dedicated to changing the world and your life.
- Benefits: Enjoy competitive pay, flexible work arrangements, and growth opportunities.
- Other info: Work in a dynamic environment with opportunities for career advancement.
- Why this job: Make a real impact by enhancing user experiences and driving innovation.
- Qualifications: Strong IT knowledge and experience in managing technical teams required.
The predicted salary is between 60000 - 75000 £ per year.
A career at KBR can change the world — and change your life. If you’re ready, let’s get started.
As Digital Services Manager, you will oversee a team of IT professionals responsible for the management, performance and support of our digital platforms, with a focus on third‑line operational support. You will act as the link between technical teams, senior stakeholders and clients—ensuring services are reliable, secure, scalable and aligned to both current contractual obligations and evolving future needs.
You will lead the day‑to‑day management of all digital systems and core data warehouse solutions, ensuring stable, secure and high‑quality service delivery. Acting as the internal voice of the client, the role champions an excellent user experience across the entire ecosystem while providing clear, insightful service reporting to internal leadership and clients.
You will build strong and effective working relationships with internal teams, external partners and suppliers, driving continuous improvement, operational enhancements and new ways of working. You will communicate complex technical information to non‑technical audiences, manage supplier performance against service delivery KPIs, and oversee the structure, performance and resourcing of technical domains and practices. The role also provides leadership through periods of change—ensuring the team is prepared for future projects, platform developments and organisational growth.
Essential Experience
- Strong knowledge of PaaS/IaaS and the configuration of SaaS solutions.
- Proven experience managing technical teams in high‑demand environments.
- Background in service operations with heavy delivery focus.
- Experience in client‑facing roles with strong stakeholder engagement capability.
- Ability to chair and contribute to governance forums.
- Broad technical understanding of software, database, integration and reporting technologies.
- Expert knowledge of ITIL v4 processes and best practice.
Experience of the Following is Highly Desirable
- Knowledge and experience of the Public Sector and/or Private Sector FM/Estates Management Industry.
- Experience with strategic transitions of older platforms to more modern designed and hosted infrastructure.
Qualifications
- ITIL v4 qualification.
Location
Requirement to regularly attend Leatherhead HQ (min 3 days per week), and occasional travel to Swindon National Service Hub and client sites (typically London).
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
Digital Services Manager in Surrey employer: KBR, Inc
Contact Detail:
KBR, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Services Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Digital Services Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to digital services management. We recommend doing mock interviews with friends or using online platforms. The more comfortable you are discussing your experience with PaaS/IaaS and ITIL v4 processes, the better!
✨Tip Number 3
Showcase your leadership skills! When you get the chance to speak with potential employers, highlight your experience managing technical teams and driving operational enhancements. We want to see how you can lead through change and improve user experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get started on this journey together!
We think you need these skills to ace Digital Services Manager in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Digital Services Manager role. Highlight your experience with PaaS/IaaS and any relevant ITIL v4 qualifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how you can contribute to our team. Don’t forget to mention your experience in managing technical teams and engaging with stakeholders.
Showcase Your Technical Knowledge: We love candidates who can communicate complex technical info clearly. In your application, give examples of how you've done this in the past, especially in client-facing roles. It’ll show us you can bridge the gap between tech and non-tech audiences!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to see all the other exciting opportunities we have at KBR!
How to prepare for a job interview at KBR, Inc
✨Know Your Digital Services Inside Out
Make sure you have a solid understanding of PaaS/IaaS and SaaS solutions. Brush up on the latest trends in digital platforms and be ready to discuss how you can ensure reliable and secure service delivery.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed technical teams in high-demand environments. Highlight your experience in leading through change and how you've driven operational enhancements in previous roles.
✨Communicate Like a Pro
Since you'll be the link between technical teams and non-technical stakeholders, practice explaining complex technical concepts in simple terms. This will demonstrate your ability to bridge the gap and ensure everyone is on the same page.
✨Engage with Stakeholders
Think about your past experiences in client-facing roles and be ready to share how you've built strong relationships with stakeholders. Discuss your approach to managing supplier performance and how you’ve contributed to governance forums.