At a Glance
- Tasks: Be the friendly voice answering calls and resolving customer queries.
- Company: Join KBR, a dynamic company working on exciting projects across Europe and beyond.
- Benefits: Part-time hours with a supportive team and opportunities for personal growth.
- Other info: Enjoy a varied role where no two days are the same!
- Why this job: Make a difference by providing top-notch customer service in a fast-paced environment.
- Qualifications: GCSE Maths and English required; security clearance eligibility is a must.
The predicted salary is between 12 - 15 £ per hour.
About KBR and the Project
KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa – our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of projects and programmes we work on are extremely diverse, resulting in a variety of work and a genuine claim that no two days are the same.
Your Role
Our busy Contact Centre has opportunities for an enthusiastic Call Centre Operator to join us on a part-time basis (Monday to Friday 1pm-6pm) 25 hours per week. Under close supervision, you will be operating in the contact centre, answering calls in a timely fashion and according to guidelines. You will take action using basic knowledge of the company policy and processes to meet client needs.
Core Responsibilities and Duties
- To act as the initial point of contact for the customer, collating and recording all relevant details of requests, providing accurate and relevant information.
- Responsible for the co-ordination of customer service requests to be sent out to the supply chain and chasing progression of work orders.
- Responsible for resolving queries and complaints by applying a first call resolution plan to each call.
- To create accurate data records containing all relevant information to enable requests to be resolved to time and to the standard required.
- To enhance the customers' perception of the service by exceeding their expectations and delivering solutions in a customer-focused and timely manner.
- Takes ownership for own performance actively seeking opportunities to improve and develop.
- Ensure the highest standard of customer service at all times.
- To take action to keep up to date with changes across the team.
- Comply and embrace KBR's Zero Harm policy to encourage safe and secure working environments.
Qualifications
- Essential: GCSE (or equivalent) Maths and English.
- Hold, have held or eligible to apply for security clearance.
- The role is based on site at Swindon.
StudySmarter Expert Advice🤫
We think this is how you could land Call Center Operator (Part-Time) in Salisbury
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like KBR, Inc and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at KBR, Inc and let us see your personality shine through!
We think you need these skills to ace Call Center Operator (Part-Time) in Salisbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and KBR, Inc.
Get Familiar with Our Brand:Before applying, take some time to learn about KBR, Inc and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at KBR, Inc
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress KBR, Inc.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which KBR, Inc will surely appreciate.
