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- Tasks: Support ADF users with EFB systems, providing training and technical assistance.
- Company: KBR delivers innovative tech and engineering solutions globally, focusing on critical infrastructure.
- Benefits: Enjoy flexible working conditions, competitive salary, career development, and corporate perks.
- Why this job: Join a people-first culture that values growth, teamwork, and making a difference.
- Qualifications: Experience with ADF operations, EFB systems, and strong communication skills required.
- Other info: Full-time role at RAAF Base Amberley with opportunities for wider ADF support.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Field Support Representative (FSR) Electronic Flight Bag
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Field Support Representative (FSR) Electronic Flight Bag
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Join to apply for the Field Support Representative (FSR) Electronic Flight Bag role at KBR, Inc.
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Title
Field Support Representative (FSR) Electronic Flight Bag
Title
Field Support Representative (FSR) Electronic Flight Bag
About KBR
At KBR – We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia’s largest and most complex projects, KBR has unmatched experience supporting the nation’s critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.
The Opportunity
The Electronic Flight Bag (EFB) Field Support Representative (FSR) plays a critical role in supporting the operational readiness and effectiveness of the Australian Defence Force (ADF). This position provides front-line, user-focused technical support, training, and guidance to EFB users across the ADF, ensuring the seamless integration and use of EFB hardware and software in line with HQ(AC) and IC3SPO directives.
The FSR acts as a trusted advisor and first point of contact for users requiring support with EFB systems, ensuring timely resolution of issues, consistent application of best practices, and alignment with operational standards. The FSR also contributes to the broader sustainment and development of the EFB capability through technical writing, business analysis, testing, and system configuration.
This is a full-time, permanent role, based at RAAF Base Amberley, with opportunities to support wider ADF locations as required.
In This Position You Will Have Responsibility Of
- Ensure ADF EFB hardware and software is available for use by clients IAW HQ(AC) and IC3SPO direction.
- Provide Ground Support & Training to ADF EFB users.
- All support requests made directly to the FSR are actioned within 24 hours, where actioned means that action has commenced to resolve their query, issue; or other support needs. (KPI)
- Provide technical advice and direction to users, consistent with the Service approved TMP, training materials and courseware.
- Provide support to the EFB system administration and engineering team with respect to requirements definition, system architecture, development and execution of test plans.
- Develop knowledge of JMPS IOT assist local Mission Planning System users.
- Maintain administrative responsibilities IAW KBR policy, including but not limited to Workday Goals and Milestones.
Essential
As the ideal candidate, you will bring:
- Previous experience working within or closely alongside the Australian Defence Force.
- Strong knowledge of ADF aviation operations and systems, particularly in relation to the EFB and mobile device management.
- Proficient in using EFB systems on Apple iOS devices, with working knowledge of supporting infrastructure.
- Skilled in developing training content, support materials, and providing structured instruction to end-users.
- Excellent verbal and written communication skills, with the ability to engage and influence a wide range of Defence stakeholders.
- Eligible to obtain and maintain an Australian Government Security Clearance (minimum NV1, NV2 preferred).
Desirable
- Background in aviation as aircrew, maintenance, or operations.
- Understanding of SharePoint, mobile device management (MDM) systems, and Mission Planning Systems.
- Prior experience within the Defence Industry or in support of ADF aviation operations.
What We Will Offer You
- A workplace culture certified as a Great Place To Work
- Flexible working conditions
- Competitive salary (including annual reviews)
- Paid Parental leave
- Paid Reservist leave
- Income protection
- Corporate rewards
- Salary packaging/Novated leasing
- Discounted employee stock purchase plans
- Flu shots, skin checks and private health insurance discounts
- Career development: Online learning, mentorship and career pathways
If you’re ready to shape tomorrow, let’s get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
R2109520
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
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Job function
Other
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Industries
IT Services and IT Consulting
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Field Support Representative (FSR) Electronic Flight Bag employer: KBR, Inc.
Contact Detail:
KBR, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Representative (FSR) Electronic Flight Bag
✨Tip Number 1
Familiarise yourself with the Electronic Flight Bag (EFB) systems and their functionalities. Understanding how these systems operate will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of KBR, especially those who have worked in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your experience with the Australian Defence Force and how it relates to the EFB role. Highlight specific examples where you've provided technical support or training, as this will showcase your relevant skills.
✨Tip Number 4
Stay updated on the latest trends and technologies in aviation and mobile device management. Being knowledgeable about advancements in these areas can set you apart from other candidates and show your commitment to continuous learning.
We think you need these skills to ace Field Support Representative (FSR) Electronic Flight Bag
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any work with the Australian Defence Force or in aviation. Emphasise your technical skills related to Electronic Flight Bags and mobile device management.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting ADF operations and how your background aligns with the role. Mention specific experiences that demonstrate your ability to provide technical support and training.
Highlight Communication Skills: Since excellent verbal and written communication skills are essential for this role, provide examples in your application of how you've successfully engaged with diverse stakeholders in previous positions.
Showcase Relevant Certifications: If you have any certifications related to aviation, technical support, or project management, be sure to include them in your application. This can set you apart from other candidates.
How to prepare for a job interview at KBR, Inc.
✨Know Your EFB Systems
Make sure you have a solid understanding of Electronic Flight Bag systems, especially their functionality on Apple iOS devices. Be prepared to discuss your experience with these systems and how they integrate into ADF operations.
✨Demonstrate Communication Skills
Since the role involves engaging with various Defence stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated technical information to non-technical users in the past.
✨Showcase Your Training Experience
Highlight any experience you have in developing training content or providing structured instruction. Be ready to discuss specific training programmes you've created or delivered, and how they benefited the users.
✨Understand ADF Operations
Familiarise yourself with the Australian Defence Force's aviation operations and systems. Research recent developments or challenges within the ADF that relate to EFB usage, as this will show your genuine interest and preparedness for the role.
