At a Glance
- Tasks: Lead a dynamic team in a fast-paced call centre environment.
- Company: Join KBR, a leader in innovative government solutions across Europe and beyond.
- Benefits: Enjoy competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Flexible working hours with weekend shifts and excellent career progression.
- Why this job: Make a real impact while developing your leadership skills in a supportive team.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa – our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of projects and programmes we work on are extremely diverse, resulting in a variety of work and a genuine claim that no two days are the same.
The role of a Team Leader is to manage and lead a team of Operators within the Helpdesk. They will be responsible for communicating company goals, safety practices, and deadlines to the team. They will also be responsible for motivating team members and assessing performance. As a Team Leader, they will provide first line support to management, including monthly 121 meetings, keeping management updated on the team’s performance, and communicating contract changes or requirements among the management and team members.
The Team Leader will also be the first line of support for queries and the first line of escalation when any issues occur. The role will require them to participate in the OOH weekend Rota where they will be required to work approximately 1 in 6 weekends as well as participating in the ‘OOH On-Call Rota’.
An excellent Team Leader will ideally have customer service and supervisory experience and must possess great communication skills and be able to lead and coach. As a Team Leader, you will be responsible, reliable, and results orientated. You will also need to demonstrate role-model behaviours in all aspects of your role.
We Deliver — Together.
- We Value Our People – We create diverse, inclusive environments in which each person can feel safe, respected and valued, and where everyone has opportunities to grow and reach their full potential.
- We Deliver – We are uncompromising in our commitment to deliver innovative, high-quality, technology-led solutions for our customers and exceptional, sustainable value for all our stakeholders.
- We Are People of Integrity – We value honesty, trust, courage, fairness, prudence and tenacity. We believe doing what’s right for the planet, the communities where we work, and our people is good for business.
- We Empower – We empower our people with a shared purpose, the right tools and the supportive culture they need to be proactive decision-makers, to be adaptive to change, and to succeed.
- We Are a Team of Teams – We have a will to succeed, but we value the achievements of our team of teams over individual accomplishments. Our collective focus makes us a better, stronger, more effective company.
Team Leader - Call Centre (12 month FTC) in England employer: KBR, Inc
KBR is an exceptional employer that fosters a dynamic and inclusive work culture in Swindon, Wiltshire, where every team member is valued and empowered to reach their full potential. With a commitment to employee growth through diverse projects and a supportive environment, KBR offers unique opportunities for professional development while ensuring a collaborative atmosphere that prioritises integrity and teamwork. Join us to be part of a company that not only delivers innovative solutions but also invests in the well-being and success of its people.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Call Centre (12 month FTC) in England
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Team Leader role, and who knows? They might just have the inside scoop on opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how you’d lead a team, handle conflicts, or motivate others. We recommend doing mock interviews with friends or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've successfully led teams or improved processes in previous roles. This will help you stand out as a strong candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at KBR.
We think you need these skills to ace Team Leader - Call Centre (12 month FTC) in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Team Leader role. Highlight any customer service and supervisory experience you have, as well as your ability to lead and motivate a team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've successfully led teams or handled challenges in the past.
Showcase Your Communication Skills:As a Team Leader, communication is key. In your application, demonstrate your ability to communicate effectively. This could be through clear writing in your CV and cover letter or by mentioning any relevant experiences where you’ve had to convey important information.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at KBR, Inc
✨Know the Company Inside Out
Before your interview, take some time to research KBR and their projects. Understand their values, especially around teamwork and integrity. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to motivate and manage a team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations in the call centre environment. Think about challenges you might face as a Team Leader and how you would address them. Practising these scenarios can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about team dynamics, company culture, or future projects. It shows that you’re engaged and serious about the position, plus it gives you valuable insights into the role.
