Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a 24/7 customer service team and ensure top-notch service delivery.
- Company: A leading tech solutions provider with a focus on customer experience.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Why this job: Make a real difference in customer service for government departments.
- Qualifications: Experience in helpdesk environments and strong leadership skills required.
- Other info: Join a dynamic team in Swindon until May 2027.
The predicted salary is between 40000 - 50000 £ per year.
A leading technology solutions provider is seeking an experienced Contact Centre Manager to lead their 24/7 customer service team until the end of May 2027. You will oversee all operations, ensuring high-quality service delivery to government departments.
The ideal candidate will have expertise in helpdesk environments, strong leadership skills, and a passion for enhancing customer experience.
This role is based in Swindon, Wiltshire, full-time.
24/7 Contact Centre Manager (FTC) — Lead Service Delivery employer: KBR, Inc
Contact Detail:
KBR, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 Contact Centre Manager (FTC) — Lead Service Delivery
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Contact Centre Manager role. You never know who might have the inside scoop on an opportunity.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their approach to customer service. We want you to shine when discussing how your leadership skills can enhance their 24/7 operations.
✨Tip Number 3
Showcase your experience! Be ready to share specific examples of how you've improved service delivery in previous roles. This will demonstrate your expertise in helpdesk environments and your passion for customer experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our team and lead the charge in customer service excellence.
We think you need these skills to ace 24/7 Contact Centre Manager (FTC) — Lead Service Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in helpdesk environments and leadership skills. We want to see how you've enhanced customer experiences in previous roles, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for leading our 24/7 customer service team. Share specific examples of your achievements and how they relate to the role.
Showcase Your Passion: We love candidates who are passionate about customer service! In your application, let us know what drives you to enhance customer experiences and how you plan to bring that passion to our team.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at KBR, Inc
✨Know Your Stuff
Make sure you’re well-versed in the specifics of contact centre operations and service delivery. Brush up on your knowledge of helpdesk environments and be ready to discuss how you've successfully managed teams in the past.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership abilities. Think about times when you’ve motivated a team or improved service delivery. This is your chance to demonstrate how you can lead a 24/7 customer service team effectively.
✨Customer Experience Focus
Be ready to talk about your passion for enhancing customer experience. Share specific strategies you’ve implemented in previous roles that led to improved customer satisfaction. This will show that you understand the importance of the customer journey.
✨Research the Company
Familiarise yourself with the technology solutions provider’s mission and values. Understanding their approach to customer service will help you align your answers with what they’re looking for, making you a more attractive candidate.