At a Glance
- Tasks: Be the first point of contact for customers and resolve their queries efficiently.
- Company: Join KBR, a dynamic company working on diverse projects across Europe, the Middle East, and Africa.
- Benefits: Enjoy a 4 on 4 off schedule with opportunities for personal growth and development.
- Other info: Experience a variety of tasks and no two days being the same!
- Why this job: Make a real difference by providing excellent customer service in a fast-paced environment.
- Qualifications: GCSE Maths and English required; security clearance eligibility is a plus.
The predicted salary is between 18900 - 23100 £ per year.
About KBR And The Project
KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa - our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of projects and programmes we work on are extremely diverse, resulting in a variety of work and a genuine claim that no two days are the same.
Your Role
Our busy contact centre has opportunities for an enthusiastic Helpdesk Operator to join us on a 4 on 4 off basis. Under close supervision, you will be operating in the contact centre, answering calls in a timely fashion and according to guidelines. You will take action using basic knowledge of the company policy and processes to meet client needs.
Core Responsibilities And Duties
- To act as the initial point of contact for the customer, collating and recording all relevant details of requests, providing accurate and relevant information.
- Responsible for the co-ordination of customer service requests to be sent out to the supply chain and chasing progression of work orders.
- Responsible for resolving queries and complaints by applying a first call resolution plan to each call.
- To create accurate data records containing all relevant information to enable requests to be resolved to time and to the standard required.
- To enhance the customers' perception of the service by exceeding their expectations and delivering solutions in a customer-focused and timely manner.
- Takes ownership for own performance actively seeking opportunities to improve and develop.
- Ensure the highest standard of customer service at all times.
- To take action to keep up to date with changes across the team.
- Comply and embrace KBR's Zero Harm policy to encourage safe and secure working environments.
Qualifications
Essential:
- GCSE (or equivalent) Maths and English.
- Hold, have held or eligible to apply for security clearance.
Call Centre Operator (4on 4off) (FTC to End May 27) in Swindon employer: KBR, Inc.
KBR, Inc. is an exceptional employer located in the vibrant area of Plymouth, Devonport, offering a dynamic work culture that fosters collaboration and innovation. With a strong commitment to employee growth, KBR provides ample opportunities for professional development and advancement within the engineering sector. The hybrid working model allows for a balanced approach to work-life integration, making it an attractive choice for those seeking meaningful and rewarding employment.
