At a Glance
- Tasks: Lead and improve KBR's enterprise messaging environment with cutting-edge technologies.
- Company: Join KBR, a leader in innovative solutions and technology.
- Benefits: Enjoy competitive pay, professional growth, and flexible hybrid working options.
- Other info: Collaborative culture with endless opportunities for career advancement.
- Why this job: Make a real impact in a dynamic role that shapes the future of messaging.
- Qualifications: Experience with Microsoft Exchange Online and strong technical leadership skills.
The predicted salary is between 63000 - 77000 £ per year.
About The Role
The Senior Messaging Lead is responsible for the operation, security, support and continuous improvement of KBR’s enterprise messaging environment.
- Title
- Senior Messaging Lead
About The Role
The Senior Messaging Lead is responsible for the operation, security, support and continuous improvement of KBR’s enterprise messaging environment.
The role provides technical leadership for Microsoft Exchange Online, supported Exchange Server hybrid components, enterprise mail flow, Microsoft Defender for Office 365, Abnormal Security and messaging-related integrations with Microsoft 365 and Microsoft Entra ID.
The successful candidate will act as the highest level of technical escalation for complex messaging, mailbox and Outlook-related service issues.
They will also line manage one messaging administrator responsible for day-to-day support and administration.
The role works closely with Cybersecurity, Security Operations, Identity and Access Management, Workplace Technology, Service Management, Legal, Privacy and Compliance teams.
Key Responsibilities
- Provide senior technical leadership for Exchange Online, Exchange hybrid services, enterprise mail flow and assigned email security platforms.
- Line manage, coach and develop one messaging administrator, including work allocation, objective setting and performance management.
- Administer and support mail flow, connectors, accepted domains, transport rules, SMTP relay services, shared mailboxes, resource mailboxes and mail-enabled groups.
- Maintain supported Exchange hybrid services, including mail routing, certificates, authentication dependencies and Autodiscover.
- Monitor Microsoft 365 service health, planned changes, feature retirements and relevant Message Centre notifications.
- Administer Microsoft Defender for Office 365 controls, including Safe Links, Safe Attachments, anti-phishing policies, Threat Explorer and Automated Investigation and Response.
- Administer and support Abnormal Security and the technical integration of the Know Be4 Phish Alert Button.
- Investigate and remediate email-borne threats in partnership with Cybersecurity and Security Operations.
- Serve as the senior technical escalation point for complex Outlook, mailbox, calendar, authentication, connectivity and messaging policy issues.
- Support messaging-related Microsoft Entra application registrations, service principals, API permissions, OAuth and Microsoft Graph integrations.
- Ensure messaging-related application permissions follow least-privilege and established approval processes.
- Support approved messaging retention, legal hold, e Discovery and compliance requirements in partnership with Legal, Privacy, Compliance and Records Management teams.
- Lead or support major messaging incidents, root cause analysis, corrective actions and service recovery.
- Develop secure Power Shell and Microsoft Graph automation for messaging administration, reporting and service health monitoring.
- Maintain accurate operational documentation, technical standards, support procedures, service records and knowledge articles.
- Manage technical relationships and escalations with Microsoft, Abnormal Security, Know Be4 and other relevant suppliers.
About You
You will have substantial experience supporting enterprise messaging services within a large, complex or regulated organisation.
- You Should Also Demonstrate
- Deep hands-on experience administering Microsoft Exchange Online and supported Exchange Server hybrid environments.
- Advanced experience with Microsoft Defender for Office 365 and email security operations.
- Strong knowledge of enterprise mail flow, connectors, transport rules, SMTP relay, authentication and Autodiscover.
- Strong Microsoft Outlook and mailbox troubleshooting capability.
- Experience with Microsoft Entra ID dependencies, application registrations, service principals, OAuth and API permissions relevant to messaging.
- Strong Exchange Online Power Shell skills and experience using Microsoft Graph or comparable APIs.
- Experience leading major incidents, problem management and root cause analysis.
- Experience providing technical leadership, mentoring or line management to messaging support personnel.
- Strong written and verbal communication skills, with the ability to explain technical risks and service impacts to technical and non-technical stakeholders.
- Experience with Abnormal Security, Know Be4, Microsoft Purview, global Microsoft 365 environments or highly regulated organisations would be advantageous.
- Relevant Microsoft and ITIL qualifications are desirable.
- Location
The Company’s Leatherhead Campus, United Kingdom, with hybrid working arrangements to be agreed in accordance with the Company’s applicable policy and the operational requirements of the role.
The position supports global services across multiple regions and time zones.
Occasional work outside normal UK business hours and limited UK or international travel may be required.
The successful candidate must have the right to work in the United Kingdom and may be required to obtain and maintain an appropriate level of security clearance.
KBR Company Information
When you become part of the KBR team, your opportunities are endless.
Through collaboration with our customers, we’re defining tomorrow’s challenges, then providing the solutions and services to overcome those challenges, always maintaining our commitment to total safety and reliability.
At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety.
With a full portfolio of services, proprietary technologies and expertise, our employees are ready to handle projects and missions throughout their entire lifecycle, from planning and design to sustainability and maintenance.
Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis.
Working at KBR means being rewarded for your contributions.
In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients.
We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration.
That is how we supply our clients with cutting-edge solutions and services.
As the needs of the world change, we’re ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution.
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Senior Messaging Lead in Leatherhead employer: KBR, Inc.
KBR, Inc. is an exceptional employer located in the vibrant area of Plymouth, Devonport, offering a dynamic work culture that fosters collaboration and innovation. With a strong commitment to employee growth, KBR provides ample opportunities for professional development and advancement within the engineering sector. The hybrid working model allows for a balanced approach to work-life integration, making it an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Messaging Lead in Leatherhead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what KBR, Inc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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✨Direct Apply to KBR, Inc.
Let's not forget to apply directly through the KBR, Inc. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Messaging Lead in Leatherhead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at KBR, Inc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at KBR, Inc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at KBR, Inc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
