MISS: Senior IT Customer Support Analyst (Contingency Hire)

Title:

MISS: Senior IT Customer Support Analyst (Contingency Hire)

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Program Summary

The MISS program is a comprehensive initiative aimed at supporting the U.S. Department of State’s operations in Iraq. In addition to providing ongoing base operations and Life Support Services, KBR will provide differentiated advisory and consultancy capabilities to the Iraqi Government with a focus on creating an effective program environment to support delivery of strategic economic planning, strategy development, feasibility studies, technical reviews and large-scale project management. Under this contract KBR will provide facility maintenance, procurement, critical supply functions, along with food services, base camp operations, renovations, construction, and medical services.

Job Summary

As a Senior IT Customer Support Analyst, you will plan, install, troubleshoot, and perform maintenance on communications and Information Technology (IT) systems in support of the U.S. Department of State mission in Iraq. Further you will contribute to the daily operation of the site and support the work of all staff by setting up, maintaining, and assisting personal use of computers, printers, and computer networks and will, depending on location.

Please note: This position is located in Baghdad, Iraq at the Baghdad Diplomatic Service Center (BDSC) and is contingent on award.

Roles and Responsibilities

• Support and maintain the Embassy network in accordance with the PWS/SOW.
• Provide help desk support to staff and subcontractors as required.
• Coordinate with the KBR corporate IT Helpdesk on new user account creation and maintenance.
• Accounts may include login, email, and access to KBR corporate systems.
• Maintain local user accounts.
• Maintain and troubleshoot operational network infrastructure, including routers, switches, and wireless devices.
• Perform computer imaging and deployment.
• Assist users with hardware and software configuration of computers and accessories.
• Install and document approved software and peripherals.
• Assist with troubleshooting and repair of IT equipment (PCs, printers, and scanners, etc.).
• Provide local client support for a variety of business applications.
• Provide additional assistance as needed to support requirements and directives.
• Perform other duties as assigned.

Basic Qualifications (Required Education, Experience, Skills, and Certifications)

• Must be able to pass a U.S. Government background investigation and obtain a Secret Security clearance and maintain it for the duration of your employment on this contract. Due to this, you must be a U.S. Citizen to be eligible for this position.
• Requires the completion of a 2-year Technical School program in Information Technology, Computer Science, or related field.
• Must have at least 5 years of experience as a local area network (LAN) Systems administrator.
• Requires at least 5 years of experience debugging software and hardware, printers, and peripherals.
• Must have completed advanced training in Microsoft Office Professional software Word, Excel, PowerPoint, Outlook, Access and Internet Explorer.
• Must be able to successfully complete a 5-day government Work Orders in Windows (WOW) training course as needed.
• Must have experience in an austere OCONUS environment working with a multi-national work force.
• Requires cross-cultural sensitivity with an international perspective.
• Must be proficient with Microsoft Office suite of products.
• Requires proficiency in the use of the internet and computer operating systems at an administrator level.
• Must be able to diagnose and repair hardware components and software applications.
• Must be able to build office networks.
• Must be able to troubleshoot and maintain copper and fiber optic network equipment.
• Requires expertise in collecting, analyzing, and summarizing data and preparing daily reports and work orders.
• Must be knowledgeable in the principles and processes involved in supporting IT-related functions at an overseas facility.
• Must be able to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.
• Excellent organizational and time management skills are required.
• Requires strong proficiency in the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Requires English fluency and expert communication skills to facilitate and disseminate information.
• Must have a valid Driver’s License.
• Requires a valid passport with at least 12 months of validity and 6 blank pages.

Preferred Qualifications (Preferred Education, Experience, Skills, and Certifications)

• Active U.S. Government issued Secret Security Clearance.
• Bachelor’s Degree in an IT related field.
• Technical certifications from Microsoft, CompTIA and Cisco.
• Experience working with KBR.

KBR Benefits

KBR offers a selection of competitive lifestyle benefits which could include medical, dental, life insurance, AD&D, R&R, an Employee Support Program and more. We support career advancement through professional training and development.

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