At a Glance
- Tasks: Coordinate service desk operations and ensure smooth communication with clients and engineers.
- Company: Join a friendly and supportive team in a dynamic work environment.
- Benefits: Enjoy 20 days of leave, free gym membership, and company events.
- Other info: Full-time role with excellent career growth opportunities.
- Why this job: Be the first point of contact and make a real difference in client satisfaction.
- Qualifications: Strong organisational skills and proactive attitude required.
The predicted salary is between 25000 - 35000 £ per year.
We are seeking a highly organised and proactive Service Desk Coordinator to join our friendly and supportive team. This is a key role within the business, supporting and managing our fast paced service desk operations and ensuring a smooth, efficient service for both clients and engineers.
Key Responsibilities:
- Acting as the first point of contact for clients
- Scheduling maintenance visit requests
- Coordinating the dispatch of service engineers
- Supporting the daily diary and ensuring it is managed effectively and logistically
- Ensuring timely, professional and clear communication with customers
- Scheduling quoted works
- Scheduling revisits and fault call-outs
- Closing jobs accurately and in a timely manner
- Providing ongoing support to engineers
- Ensuring equipment and materials are ordered and allocated to jobs
Work Schedule:
The Service Desk Coordinator role is a full-time, office-based position in Camberley.
- Monday to Friday (excluding Bank Holidays)
- 08:30 to 17:00
Benefits:
- 20 leave days per annum increasing with service (Excluding Bank Holidays)
- Additional day off for your Birthday
- Free gym membership
- Company events
- Free parking
- Workplace Pension Scheme
Service Desk Coordinator in Surrey employer: KBO Fire & Security
Join our dynamic team in Camberley, where we prioritise a supportive work culture and employee growth. As a Service Desk Coordinator, you'll enjoy benefits like 20 days of annual leave, a free gym membership, and an additional day off for your birthday, all while contributing to exceptional customer service in a friendly environment that values your contributions.
