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- Tasks: Coordinate service desk operations and ensure smooth communication with clients and engineers.
- Company: Join a friendly team in the fire and security industry.
- Benefits: Enjoy 20 days leave, free gym membership, and a birthday day off.
- Why this job: Be the first point of contact and make a real difference in customer service.
- Qualifications: Strong organisational skills and a proactive attitude are essential.
- Other info: Full-time role in Camberley with great career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a highly organised, detail-oriented and proactive (Fire and Security) Service Desk Coordinator to join our friendly and supportive team. This is a key role within the business, supporting and managing our busy service desk operations and ensuring a smooth, efficient service for both clients and engineers. The Service Desk Coordinator will play a vital role in delivering exceptional customer service, maintaining strong client relationships, and supporting the overall effectiveness of our service operations.
Key Responsibilities:
- Acting as the first point of contact for clients
- Scheduling maintenance visit requests
- Coordinating the dispatch of service engineers
- Supporting the daily diary and ensuring it is managed effectively and logistically
- Ensuring timely, professional and clear communication with customers
- Scheduling quoted works
- Scheduling revisits and fault call-outs
- Closing jobs accurately and in a timely manner
- Providing ongoing support to engineers
- Ensuring equipment and materials are ordered and allocated to jobs
- Liaising with the ARC (Alarm Receiving Centre)
- Assisting Key Accounts as required
- Providing administrative and operational support to the Service Desk Manager
Work Schedule:
The Service Desk Coordinator role is a full-time, office-based position to ensure seamless service coverage and continuity. The role is based in Camberley, Surrey.
- Monday – Friday (excluding Bank Holidays)
- 08:30 – 17:00
- 1-hour lunch break
Benefits:
- 20 leave days per annum increasing with service
- Additional day off for your Birthday
- Free gym membership
- Company events
- Free parking
- Workplace Pension Scheme
Service Desk Coordinator in Camberley employer: KBO Fire & Security
Contact Detail:
KBO Fire & Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Coordinator in Camberley
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Desk Coordinator, you'll be the first point of contact for clients. Role-play with a friend or family member to get comfortable with handling different scenarios and questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Desk Coordinator in Camberley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Coordinator role. Highlight your organisational skills and any experience in customer service, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Be sure to mention your proactive approach and how you can contribute to our service desk operations.
Showcase Your Communication Skills: Since clear communication is vital for this role, make sure your application is well-written and free of errors. This will demonstrate your attention to detail and professionalism, which we value highly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at KBO Fire & Security
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service Desk Coordinator. Familiarise yourself with key tasks like scheduling maintenance visits and coordinating engineers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves clear communication with clients and engineers, prepare examples of how you've effectively communicated in past roles. Think about times when you resolved issues or improved client relationships through your communication skills. This will highlight your ability to excel in a customer-focused environment.
✨Demonstrate Your Organisational Skills
Being organised is crucial for a Service Desk Coordinator. Bring up specific instances where you've successfully managed multiple tasks or schedules. You could even mention tools or methods you use to stay organised, as this shows you have a proactive approach to managing your workload.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, or specific challenges the service desk faces. This not only shows your interest but also helps you assess if the company is the right fit for you.
