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- Tasks: Lead a dynamic workshop team and ensure top-notch customer service.
- Company: Join a reputable company in Montrose with a focus on teamwork.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Make a real impact by leading a motivated team and enhancing customer experiences.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Enjoy a desk-based role with opportunities for professional development.
The predicted salary is between 40000 - 45000 £ per year.
Service Manager/Workshop Manager- Montrose The Role The Service Manager is responsible for overseeing the day-to-day operations of the workshop, acting as the first point of contact for service customers, and managing the technician team to ensure efficient, high-quality service. This includes scheduling work, supervising and supporting technicians and apprentices, liaising with the parts department, and ensuring customer communications are clear and consistent. The role also includes responsibility for all aspects of HR management within the team, including motivation, performance, conduct, attendance, and communication. The Service Manager must ensure full health and safety compliance, monitoring for and responding to hazards, reporting accidents, and promoting a safe working environment. Responsibilities Act as first point of contact for all customer enquiries (phone, email, in person). Provide regular updates to customers on the status of repairs and respond promptly to any questions or issues. Schedule daily workloads for each technician, balancing skills, job priorities, and time pressures. Supervise all workshop engineers, providing daily direction and support as required. Ensure engineers are performing their duties safely and in accordance with company health and safety policy. Monitor the workshop for hazards, unsafe practices, and ensure timely accident reporting. Review completed job cards to ensure accuracy and readiness for invoicing (including hours, labour, parts, and photographs). Work closely with the parts department to ensure all necessary parts are available for repairs. Foster a positive team environment, ensuring staff are motivated, supported and performing well. Monitor attendance and punctuality, addressing any concerns proactively. Ensure daily completion of job cards by the end of each business day, results for the week to be reported at the Monday morning meeting. Review technician performance and job throughput to ensure standards are being met. Provide informal feedback and support to apprentices; ensure they are on track with learning objectives. Monitor ongoing workloads and make adjustments to job scheduling as needed. Review any near misses, hazards or H&S concerns raised in the workshop and ensure actions are taken. Hold brief check-ins with team members to address any issues and maintain morale. Assess team performance and workflow quality; escalate concerns to the Group Service Manager. Collaborate with the Parts and Service teams to review common parts needs and plan future stock. Complete a review of job completion times and identify bottlenecks or recurring delays. Liaise with HR on any ongoing people-related issues including absence, performance, or conduct. Maintain and review workshop cleanliness, organisation, and tool/equipment needs. Report NPS scores with administrator, highlighting scores and reporting findings to Group Service Manager. Participate in internal health and safety audits; contribute to improvement plans. Support apprentice progress reviews and development planning. Evaluate team structure, skill gaps, and succession planning in consultation with HR and management. Skills & Experience * Strong team leadership skills. * Gets satisfaction in organising paperwork. * Organised, detail-focused & self-motivated. * Able to have a customer—first approach. * Fast-working, positive, proactive and a strong team player. * This is predominantly a desk-based job. * Office (Word, Excel, Outlook) and dealership management systems (training provided). Salary- £40-45K
Service Manager employer: KBM Resourcing
Contact Detail:
KBM Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Service Manager role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their services and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s genuinely interested in the role.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your leadership style and how you manage teams effectively. Being able to communicate your approach clearly can make a huge difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Show Your Leadership Skills: As a Service Manager, we want to see your strong team leadership skills shine through in your application. Share examples of how you've motivated and supported a team in the past, and don't forget to highlight any experience you have in managing performance and conduct.
Be Organised and Detail-Focused: We love candidates who are organised and detail-focused! Make sure your application is neat and free from errors. Use bullet points to make your experience easy to read, and don’t shy away from showcasing your ability to handle paperwork efficiently.
Customer-First Approach: Since this role involves being the first point of contact for customers, let us know about your customer-first approach. Include specific instances where you've gone above and beyond to ensure customer satisfaction, whether it was through clear communication or resolving issues promptly.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details directly, and it helps us keep track of your application. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at KBM Resourcing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Manager. Familiarise yourself with the day-to-day operations, customer interactions, and team management aspects. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Service Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or motivated staff. Be ready to discuss how you would foster a positive team environment and handle HR-related issues.
✨Prepare for Customer Scenarios
Since you'll be the first point of contact for customers, think about how you would handle various customer service scenarios. Practice responses to common questions or complaints, and highlight your customer-first approach during the interview to show you can maintain clear and consistent communication.
✨Demonstrate Your Organisational Skills
This role requires excellent organisational abilities. Bring examples of how you've managed workloads, scheduled tasks, or improved processes in previous jobs. Discuss any tools or systems you've used to stay organised, as this will show you're detail-focused and self-motivated.
