At a Glance
- Tasks: Support customers by handling enquiries, processing orders, and providing updates.
- Company: Join a friendly team in a busy office environment.
- Benefits: Competitive salary, potential for permanent role, and valuable experience.
- Other info: Great opportunity for career growth in a supportive setting.
- Why this job: Kickstart your career in customer service and administration with real responsibilities.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 22050 - 26950 £ per year.
A temporary opportunity has arisen for a Customer Support Administrator to join a busy and friendly team, with the possibility of the position becoming permanent. This role is ideal for someone at the beginning of their career who has strong communication and organisational skills and is looking to build experience within customer service and administration.
The successful candidate will play an important role in supporting customers and the wider business, handling incoming enquiries, processing orders and invoices, preparing quotations, and ensuring customers receive accurate and timely updates.
Key responsibilities:
- Answer incoming calls professionally and direct customers to the appropriate contact.
- Act as a first point of contact for customer queries and provide information and documentation, including copy invoices.
- Accurately input and process sales orders using internal systems.
- Prepare customer quotations.
- Track orders and provide customers with progress and delivery updates.
- Monitor customer accounts and follow up on outstanding payments prior to shipment where required.
- Accurately process supplier invoices and investigate and resolve any associated queries.
- Maintain accurate records and provide general administrative support to the team.
About the candidate:
Excellent written and verbal communication skills are essential for this position. The successful candidate will also have a friendly and professional telephone manner, strong attention to detail, and confidence when working with numbers. They will be organised, reliable, and comfortable managing several tasks at once, particularly during busy periods. Previous customer service or administrative experience would be beneficial, although this could also suit an enthusiastic candidate looking to develop their career in an office-based environment.
Why apply?
This is a great opportunity to gain broad experience across customer service, sales administration, and accounts-related duties within a supportive office environment. For the right candidate, there is also the potential for the temporary assignment to develop into a permanent position. Immediate availability is preferred due to the ASAP start.
Customer Support Administrator in Dundee employer: KBM Resourcing
KBM Resourcing is an excellent employer for Offshore HVAC / Refrigeration Technicians, offering a supportive environment that fosters both personal and professional growth. With competitive rates and the chance to work alongside experienced teams in the dynamic North Sea region, employees can expect meaningful assignments that enhance their skills and career trajectory. The company prioritises safety and teamwork, ensuring a rewarding experience for all staff members.
