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For Companies At a Glance
- Tasks: Be the go-to person for clients, handling enquiries and processing insurance needs.
- Company: Join KBIS, the UK's leading equestrian insurance specialist with a collaborative culture.
- Benefits: Enjoy 25 days holiday, private medical cover, and charity volunteering days.
- Why this job: Make a real difference in clients' lives while working in the equestrian world.
- Qualifications: Strong communication skills and a passion for horses are essential.
- Other info: Inclusive culture that values your growth and supports your ambitions.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Closing Date for Applicants: Monday 9th February 2026
Location - Newbury
Who are we
At KBIS, part of Specialist Risk Insurance Solutions (SRIS) within Specialist Risk Group (SRG), we are the UK’s leading equestrian insurance specialist. We provide tailored insurance solutions for horse owners, riders, and equestrian businesses, combining deep sector knowledge with exceptional customer service. Our dedication to excellence and innovative thinking underpins everything we do. Guided by our mantra, “Difficult. Done Well.”, we tackle challenges that others shy away from, delivering solutions that are both robust and forward-thinking. Powered by a team of highly skilled specialists, we combine deep industry knowledge with strategic insight to turn complex problems into practical, actionable solutions. We work closely with our clients, understanding their ambitions and risks, to provide tailored strategies that support growth, resilience, and long-term success. With a focus on collaboration, expertise, and precision, SRG shapes the way organisations manage risk—transforming complexity into opportunity and helping clients achieve outcomes they can rely on.
About the role
We’re looking for a proactive and customer-focused Client Handler to join our KBIS team. In this role, you’ll be the first point of contact for clients, ensuring their insurance needs are met with accuracy and efficiency. You’ll manage a variety of tasks, from handling enquiries to processing policy changes, all while delivering an outstanding client experience.
What you will be doing
- Dealing with incoming customer service and sales calls
- Producing and issuing quotations and new business documents
- Processing mid-term adjustments, renewals, and cancellations
- Managing your own workload in line with service level agreements and client expectations
- Communicating with policyholders, brokers, and underwriters via phone, email, and written correspondence
- Supporting complaints investigations and claim appeals
Who we are looking for
You’ll have strong communication skills, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Experience in insurance or financial services is desirable, but we welcome candidates with transferable skills and a passion for delivering exceptional customer service. You must also have existing equine experience or a strong passion for horses and the equestrian world—whether through previous work or as a hobby. It is highly desirable for you to have:
- Knowledge of the regulatory environment in insurance
- Experience handling client escalations and complex queries
- Ability to train and support colleagues
What you will get
When you join SRG, you’re stepping into more than just a role, you’re becoming part of a team that backs your ambitions and celebrates your success. We’ll give you the space, support, and opportunities to grow your skills, explore new challenges, and shape a career you’re proud of. And because we believe great work should be rewarded, here’s what you can look forward to:
- 25 days holiday plus an extra half-day off to celebrate your birthday month
- Company pension scheme to help secure your future
- Private medical cover for peace of mind
- Life insurance, income protection and sick pay to support you when you need it
- Charity and volunteering days so you can give back to causes you care about
What to expect
At SRG, our colleagues are at the heart of everything we do. We pride ourselves on fostering an inclusive, respectful culture, one where people feel empowered, valued, and equipped for growth. We embrace new ideas, adapt to challenges, and celebrate shared success. We’re committed to making our recruitment process and workplace accessible to everyone. If you have a disability or require any adjustments, whether during the hiring process or in your day-to-day role, we’ll work with you to ensure you have the support you need. Just let us know how we can help.
Client Handler employer: KBIS
Contact Detail:
KBIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Handler
✨Tip Number 1
Network like a pro! Reach out to people in the equestrian insurance field, attend industry events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research KBIS and understand their values and services. Be ready to discuss how your skills align with their mantra, 'Difficult. Done Well.' Show them you’re not just another candidate but someone who truly gets what they do.
✨Tip Number 3
Practice your communication skills! As a Client Handler, you'll need to be clear and concise. Role-play common client scenarios with friends or family to build your confidence and ensure you can handle enquiries like a champ.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the KBIS team. Let’s get you that dream job!
We think you need these skills to ace Client Handler
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Client Handler role. We want to see how your background aligns with our focus on exceptional customer service and equestrian knowledge.
Show Your Passion for Equestrian: Since we’re all about horses and the equestrian world, don’t forget to showcase your passion or experience in this area. Whether it’s through work or hobbies, let us know why you love being involved in the equestrian community!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that demonstrate your communication skills—remember, you’ll be the first point of contact for our clients!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at KBIS
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the equestrian world and insurance basics. Familiarise yourself with common terms and concepts related to the industry, as well as KBIS's specific offerings. This will show your passion and help you answer questions confidently.
✨Showcase Your Communication Skills
As a Client Handler, strong communication is key. During the interview, practice articulating your thoughts clearly and concisely. Use examples from your past experiences where you successfully handled customer queries or resolved issues, demonstrating your ability to manage multiple priorities effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've tackled complex problems or client escalations. Think about how you approached these situations and what the outcomes were. This will highlight your proactive nature and ability to deliver exceptional customer service, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.