At a Glance
- Tasks: Welcome guests, manage inquiries, and handle check-ins/check-outs at the reception.
- Company: International Students House, a vibrant student centre in London.
- Benefits: Competitive salary, meal allowance, holiday entitlement, travel loan, and health cover.
- Other info: Flexible shifts with great career growth opportunities.
- Why this job: Join a dynamic team and make a positive impact on students' experiences.
- Qualifications: Excellent customer service skills and ability to work under pressure.
The predicted salary is between 21410 - 29974 £ per year.
International Students House is a unique student centre providing accommodation, social and support services to UK and international students in London. The role is mainly based at the Reception desk, with cross training in Reservations. Working hours are on two shifts: Early 07.45 - 15.30 and Late shift 15.15 – 23.00.
A Receptionist should ensure all guests are provided with an efficient and welcoming service. A friendly, well-presented and helpful individual is needed for this position who can work well under pressure, and demonstrate good numeracy and excellent customer service and communication skills.
Specific Duties:
- To provide a friendly welcome and efficient customer service over the phone and to guests and visitors at the Desk and manage the Receptionist email inbox.
- To answer residents’ queries regarding: bills, departure date, vacation periods, room moves, etc.
- To carry out reception duties including check-ins and check-outs, billing, reports, hire out equipment, sell sundry items and process any payments.
- To be responsible for a cash float, ensuring all financial procedures are adhered to.
- To be knowledgeable of the ISH reservations system, respond to accommodation requests and make reservations for short stay residents (individuals and group bookings).
- To show bedrooms and facilities to prospective residents and representatives from schools/agencies as required.
- To work in close liaison with Accommodation office, Duty Managers, Housekeeping, Conference, Car Park & Maintenance staff.
- To issue contractor passes and radios and keep accurate records on sign in sheets.
- To manage lost property and parcels.
- To assist reservations as and when needed, including managing the accommodation inbox on weekends and evenings.
- To provide training for new staff / cross training for colleagues.
- To carry out any other reasonable request.
Hours of Work:
The shift pattern is working 6 days followed by 3 days off, alternating weeks of early and late shifts, averaging a 34 hour working week. It will be necessary to work some Bank Holidays, for which either overtime or an alternate day off is given.
Salary/Benefits:
Salary £21,410 p.a. (£20,261 p.a. pre-probation). These rates are exclusive of an autumn pay rise.
- Meal Allowance: A £2.75 food allowance per shift is given for use in the ISH Catering facilities.
- Holiday entitlement: Holiday entitlement is 20 working days per annum, rising at the rate of 1 extra day for each year worked, up to a maximum of 25 days.
- Travel Loan: After the probationary period an interest free loan is available for an annual travel card.
- Pension: ISH has a contributory defined benefits pension scheme (SAUL - Superannuation Arrangements of the University of London). Employee contribution is 6% of salary. Employer contribution is 16%.
- Health Cover: Inclusion in a company sponsored health cashplan after successful completion of probation.
Receptionist - 21.4k per annum - plus lots of benefits (Hiring Immediately) in London employer: kbcassociateslimited
International Students House is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and support for both UK and international students. With competitive benefits such as a generous holiday entitlement, meal allowances, and a contributory pension scheme, employees are encouraged to grow and develop their skills in a dynamic environment. The unique location in London provides a rich cultural experience, making it an ideal workplace for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - 21.4k per annum - plus lots of benefits (Hiring Immediately) in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like kbcassociateslimited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at kbcassociateslimited and let us see your personality shine through!
We think you need these skills to ace Receptionist - 21.4k per annum - plus lots of benefits (Hiring Immediately) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and kbcassociateslimited.
Get Familiar with Our Brand:Before applying, take some time to learn about kbcassociateslimited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at kbcassociateslimited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress kbcassociateslimited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which kbcassociateslimited will surely appreciate.
