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- Tasks: Welcome guests, manage inquiries, and handle check-ins/check-outs at the reception.
- Company: International Students House, a vibrant student centre in London.
- Benefits: Competitive salary, meal allowance, holiday entitlement, travel loan, and health cover.
- Why this job: Join a dynamic team and make a positive impact on students' experiences.
- Qualifications: Excellent customer service skills and ability to work under pressure.
- Other info: Flexible shifts with great career growth opportunities.
The predicted salary is between 21410 - 29974 £ per year.
International Students House is a unique student centre providing accommodation, social and support services to UK and international students in London. The role is mainly based at the Reception desk, with cross training in Reservations. Working hours are on two shifts: Early 07.45 - 15.30 and Late shift 15.15 – 23.00.
A Receptionist should ensure all guests are provided with an efficient and welcoming service. A friendly, well-presented and helpful individual is needed for this position who can work well under pressure, and demonstrate good numeracy and excellent customer service and communication skills.
Specific Duties:
- To provide a friendly welcome and efficient customer service over the phone and to guests and visitors at the Desk and manage the Receptionist email inbox.
- To answer residents’ queries regarding: bills, departure date, vacation periods, room moves, etc.
- To carry out reception duties including check-ins and check-outs, billing, reports, hire out equipment, sell sundry items and process any payments.
- To be responsible for a cash float, ensuring all financial procedures are adhered to.
- To be knowledgeable of the ISH reservations system, respond to accommodation requests and make reservations for short stay residents (individuals and group bookings).
- To show bedrooms and facilities to prospective residents and representatives from schools/agencies as required.
- To work in close liaison with Accommodation office, Duty Managers, Housekeeping, Conference, Car Park & Maintenance staff.
- To issue contractor passes and radios and keep accurate records on sign in sheets.
- To manage lost property and parcels.
- To assist reservations as and when needed, including managing the accommodation inbox on weekends and evenings.
- To provide training for new staff / cross training for colleagues.
- To carry out any other reasonable request.
Hours of Work:
The shift pattern is working 6 days followed by 3 days off, alternating weeks of early and late shifts, averaging a 34 hour working week. It will be necessary to work some Bank Holidays, for which either overtime or an alternate day off is given.
Salary/Benefits:
Salary £21,410 p.a. (£20,261 p.a. pre-probation). These rates are exclusive of an autumn pay rise.
- Meal Allowance: A £2.75 food allowance per shift is given for use in the ISH Catering facilities.
- Holiday entitlement: Holiday entitlement is 20 working days per annum, rising at the rate of 1 extra day for each year worked, up to a maximum of 25 days.
- Travel Loan: After the probationary period an interest free loan is available for an annual travel card.
- Pension: ISH has a contributory defined benefits pension scheme (SAUL - Superannuation Arrangements of the University of London). Employee contribution is 6% of salary. Employer contribution is 16%.
- Health Cover: Inclusion in a company sponsored health cashplan after successful completion of probation.
Receptionist - 21.4k per annum - plus lots of benefits (Hiring Immediately) in London employer: kbcassociateslimited
Contact Detail:
kbcassociateslimited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - 21.4k per annum - plus lots of benefits (Hiring Immediately) in London
✨Tip Number 1
First things first, make sure you know the ins and outs of the role. Familiarise yourself with the job description and think about how your skills match up. When you get to the interview, show them you’re not just a pretty face but someone who can handle the pressure and provide top-notch customer service.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for receptionists, like handling difficult customers or managing multiple tasks. This will help you feel more confident and ready to impress when it’s your turn in the hot seat.
✨Tip Number 3
Don’t forget to dress the part! As a receptionist, you’ll be the face of the company, so make sure you look smart and professional. A good first impression can go a long way, so put in that extra effort to stand out from the crowd.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team. So, what are you waiting for? Get your application in and let’s get you that job!
We think you need these skills to ace Receptionist - 21.4k per annum - plus lots of benefits (Hiring Immediately) in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and helpful nature that fits perfectly with our Receptionist role.
Tailor Your Application: Make sure to customise your application for this specific job. Highlight your customer service skills and any experience you have in similar roles. We love seeing how your background aligns with what we’re looking for!
Keep It Clear and Concise: We appreciate a straightforward application. Stick to the point and make sure your writing is clear. This will help us quickly see why you’d be a great fit for our team at International Students House.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at kbcassociateslimited
✨Know the Company
Before your interview, take some time to research International Students House. Understand their mission and values, and think about how you can contribute to their goal of providing excellent service to students. This will show your genuine interest in the role.
✨Practice Customer Service Scenarios
As a Receptionist, you'll be the first point of contact for guests. Prepare for common customer service scenarios you might face, like handling complaints or answering queries about accommodation. Practising these situations can help you respond confidently during the interview.
✨Dress to Impress
Since this role requires a friendly and well-presented individual, make sure to dress smartly for your interview. A professional appearance can make a great first impression and reflect your understanding of the importance of presentation in a reception role.
✨Show Your Team Spirit
This position involves working closely with various teams, so be ready to discuss your experience in teamwork. Share examples of how you've collaborated with others in previous roles, as this will demonstrate your ability to work well under pressure and support your colleagues.