At a Glance
- Tasks: Monitor and optimise production processes while collaborating with global teams.
- Company: Join a leading bank focused on innovation and service excellence.
- Benefits: Competitive salary, learning opportunities, and a dynamic work environment.
- Other info: Embrace a culture of continuous learning and teamwork.
- Why this job: Be part of a team that drives real change in banking technology.
- Qualifications: Engineering degree preferred; experience in production support is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
- Understand how the end-to-end RTB processes and relevant activities across all of Data Analytics systems work per the prescribed HSBC and ITIL standards.
- Within various teams, review and monitor, report if all aspects of Production processing (Incidents, Problems, Service Level indicators etc.) using automated dashboards are performing at optimum levels according to business needs.
- Work closely with the Engineering / product team to ensure implementation of automation of the Production processes. Promote Site Reliability Engineering culture.
- Should be aware of Agile and DevOps principles.
- Communicate effectively with various Business & IT teams. Collaborate effectively with global members to achieve desired outcomes. Need strong verbal and written communication. Should be good in presentation skills.
- Ensure adherence to different OKR (Objectives and Key Results) and KPIs (Key Performance Indicators) and measure and track progress of individual teams / PODs against the different OKRs and KPIs.
- Should comply with audit, data protection & IT Security procedures to ensure integrity of system.
- Should be open to learn new technologies based on project requirements.
- Preferably candidate who has worked in production support function.
Requirements
- Bachelor of Engineering preferred.
- Good knowledge of ServiceNow tool and able to create dashboards/reports for management overview.
- Should have hands-on experience in creating reports in Microsoft excel.
- Capable of understanding the ITIL terminology and various Service Management and Software Development Lifecycle terminologies.
- Knowledge of Hadoop and ITIL – Alerting and Monitoring, Change management, Problem management and Incident management.
- Knowledge of service protection and change exception handling.
- Knowledge and understanding of Banking domain and IT Infrastructure is preferred.
- Proven experience of working with/in RTB / Production support teams.
- Hands-on experience and sound understanding of HSBC and ITIL, processes and standards.
- Strong communication skills and be a team player of global team.
- Ability to prioritise and work independently within a diverse team environment.
- Should have sound knowledge of service resilience, DR exercise, Backup and restore etc
- Understanding of key OKR’s of Incident & alert Reduction within department and proactivity working on achieving those OKR’s.
- Candidate should be aware on on-going/planned Patching and vulnerability activities and capable to coordinate with respective teams for closures.
- Good understanding around change management and controls.
- Good understanding of problem management and driving those to closure along with driving Post incident review meetings.
Service Governance in Manchester employer: KBC Technologies UK LTD
At HSBC, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment that encourages the adoption of new technologies. Located in a vibrant city, our team enjoys a diverse and inclusive atmosphere, making it an ideal place for professionals seeking meaningful and rewarding careers in Service Governance.
StudySmarter Expert Advice🤫
We think this is how you could land Service Governance in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work at HSBC or in similar roles. Use LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of ITIL and Agile principles. Be ready to discuss how you've applied these in past roles, especially in production support. We want to see that you can talk the talk and walk the walk!
✨Tip Number 3
Show off your communication skills! Practice presenting your ideas clearly and confidently. Whether it's in an interview or a casual chat, being able to articulate your thoughts will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Governance in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience with ITIL standards, production support, and any relevant tools like ServiceNow. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background in data analytics and service governance makes you a perfect fit. Let us know why you want to join StudySmarter!
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear, concise language and structure your documents well. We love seeing candidates who can communicate effectively, both in writing and verbally!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at KBC Technologies UK LTD
✨Know Your ITIL and Agile Basics
Make sure you brush up on your ITIL terminology and Agile principles before the interview. Being able to discuss how these frameworks apply to the role will show that you understand the industry standards and can hit the ground running.
✨Showcase Your Communication Skills
Since strong verbal and written communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with teams in the past, especially in a global context.
✨Demonstrate Your Technical Know-How
Familiarise yourself with tools like ServiceNow and Microsoft Excel, as well as concepts around dashboards and reporting. Be ready to discuss any hands-on experience you have with these tools and how they relate to production support.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem management skills and ability to handle incidents. Think of specific situations where you successfully resolved issues or improved processes, and be prepared to share those stories.
