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- Tasks: Support executives with top-notch technical assistance and ensure minimal downtime.
- Company: Join a leading enterprise known for its commitment to quality service.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be the go-to person for executives and make a real difference in their productivity.
- Qualifications: 3-6 years of experience in executive support and strong communication skills.
- Other info: Dynamic role with a focus on collaboration and high-impact problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for someone who has previous experience supporting executives at an enterprise level. Minimum of 3 years (desirable 6 years) technical experience in providing quality services to the end users which includes:
- Possess strong communication skills in English both verbal and written.
- Have a collaborative and approachable manner that diagnoses and resolves issues/problems in a timely manner showing tenacity and awareness of the service impact to the customer being supported.
- Act as the primary interface to the customer, to lead and liaise with key contacts in other resolver groups to ensure appropriate action is taken to resolve issues.
- Provide both onsite and remote support for AV and specialized applications like Reuters, ensuring minimal executive downtime.
- Proactively resolve issues using tools such as ServiceNow, GenAI bots, and predictive diagnostics.
- Be able to provide a white glove concierge service to all executive users.
- Deliver tailored, empathetic support based on executive user needs.
- Provide information on our customers’ products and services when asked.
- Seasoned in supporting Microsoft and Apple operating systems in an enterprise environment.
- Mobile device support (iOS / iPhone / iPad).
- Experience in Mobile Device Management and Mobile Application Management (iPhone and Android).
Executive Support Engineer in City of London employer: KBC Technologies UK LTD
Contact Detail:
KBC Technologies UK LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Support Engineer in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know someone who knows someone, and a personal recommendation can really give you the edge.
✨Tip Number 2
Prepare for those tricky interview questions. Think about how your experience aligns with the role of an Executive Support Engineer. We suggest practising your responses to common scenarios, especially around problem-solving and communication.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with tools like ServiceNow and any other relevant software. We want to see how you can bring value to the team right from the get-go.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind. We love seeing candidates who are proactive and engaged in the process.
We think you need these skills to ace Executive Support Engineer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience supporting executives, especially in an enterprise setting. We want to see how your skills align with the role, so don’t be shy about showcasing your technical expertise and communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Executive Support Engineer role. Share specific examples of how you've provided top-notch support and resolved issues quickly, showing us your tenacity and customer focus.
Showcase Your Technical Skills: Since we’re looking for someone seasoned in both Microsoft and Apple operating systems, make sure to mention any relevant certifications or experiences. Highlight your familiarity with tools like ServiceNow and any mobile device management experience you have!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at KBC Technologies UK LTD
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Microsoft and Apple operating systems. Be ready to discuss your experience with AV support and tools like ServiceNow. The more confident you are in your knowledge, the better you'll impress the interviewers.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated with executives or resolved issues in a collaborative manner. This will demonstrate your ability to connect with the team and the customers.
✨Emphasise Your Problem-Solving Approach
Be ready to share specific instances where you've diagnosed and resolved issues quickly. Highlight your tenacity and awareness of service impact, as these qualities are crucial for providing that white glove service to executive users.
✨Tailor Your Support Style
Understand that each executive may have different needs. Prepare to discuss how you’ve adapted your support style to meet those needs in the past. Showing empathy and a tailored approach will set you apart as a candidate who truly understands the importance of customer service.
