At a Glance
- Tasks: Drive application deployment readiness and ensure operational stability of critical payment platforms.
- Company: Join a leading team in Real Time Payments with a focus on innovation and reliability.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with mentorship opportunities and a focus on continuous improvement.
- Why this job: Be part of a high-impact team making a difference in payment technology.
- Qualifications: Experience in site reliability engineering and strong troubleshooting skills.
The predicted salary is between 50000 - 70000 £ per year.
The Real Time Payments International team is looking for a Site Reliability Engineer (SRE) to drive application deployment readiness, manage day-to-day operational stability and support the reliability of critical payment platforms by implementing automation, leveraging best practices and working with a high-impact team responsible for driving production readiness, reliability, and DevOps automation across platforms. This role plays a key part in incident management, change readiness, and platform operations, while contributing to continuous improvement initiatives.
Key Responsibilities
- Platform Operations & Stability
- Support end-to-end availability, monitoring, and performance of critical payment platforms.
- Execute operational processes to ensure platform health and stability.
- Participate in capacity checks, readiness validations, and environment monitoring.
- Incident Management & Execution
- Actively manage and coordinate incident triage and resolution.
- Serve as incident commander driving medium to high-severity incidents.
- Ensure timely updates, accurate impact assessment, and appropriate escalation.
- Contribute to root cause analysis with clear identification of actions and ownership.
- Change & Release Support
- Participate in highlighting gaps and defining test cases required for a change in lower environments and validate lower environment test completeness.
- Ensure adherence to change governance processes (test case reviews, checklists, approvals, rollback readiness).
- Engage in creating change plans and support execution of production changes, deployments, and validations.
- Technical Troubleshooting
- Perform hands-on troubleshooting across application behaviour and dependencies, infrastructure components (compute, network, storage), and database and performance issues.
- Collaborate with engineering, infrastructure and other technical teams to isolate and resolve issues efficiently.
- Monitoring & Observability
- Improve system health monitoring using observability tools and alerts.
- Identify gaps in alerting and contribute to improving quality of alerting and dashboards.
- Ensure proactive detection of anomalies using observability tools.
- Automation & Process Improvement
- Contribute to automation initiatives to reduce toil and errors.
- Identify repetitive operational tasks and drive improvements.
- Support implementation of DevOps best practices.
- Leverage AI-driven tools to improve monitoring, incident detection, and operational efficiency, enabling faster troubleshooting and reduced manual effort in day-to-day operations.
- Stakeholder Coordination
- Work closely with engineering, program teams, and external partners during incidents and changes.
- Provide structured updates to stakeholders with clarity and consistency.
- Ensure alignment during critical activities.
- Risk Identification
- Highlight operational and platform risks including test coverage gaps, infrastructure constraints, dependency risks.
- Escalate issues proactively and support mitigation tracking.
- Team Contribution & Mentorship
- Support onboarding and guidance of junior team members.
- Contribute to runbooks, documentation, and knowledge sharing.
- Drive consistency in execution and adherence to operational standards.
Application Support SRE in Slough employer: KBC Technologies Group
Join a dynamic and innovative team at the forefront of payment technology, where your role as an Application Support SRE will not only enhance your technical skills but also contribute to the stability and reliability of critical payment platforms. Our collaborative work culture fosters continuous improvement and offers ample opportunities for professional growth, while our commitment to automation and best practices ensures that you are equipped with the latest tools and methodologies. Located in a vibrant area, we provide a supportive environment that values your contributions and encourages mentorship, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support SRE in Slough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what KBC Technologies Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges KBC Technologies Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at KBC Technologies Group!
✨Direct Apply to KBC Technologies Group
Let's not forget to apply directly through the KBC Technologies Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support SRE in Slough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at KBC Technologies Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at KBC Technologies Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at KBC Technologies Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
